About Nok:
Nok is the full-service recommerce partner powering the circular economy at scale. Nok helps brands & retailers, including Dyson, Logitech, Therabody, Wyze, and T3, repurpose returns and maximize resale revenue. We are committed to powering the resale ecosystem across industries, and fueling the transition towards a more circular economy.
Nok is backed by seasoned entrepreneurs and institutional investors like Greycroft, Village Global, and Moonshots Capital. We are fresh off a funding round and growing quickly.
About the role
As the Key Account Manager at nok, you are expected to be a trusted advisor to our clients, addressing their informational and technical needs as they are onboarded and while live. You will guide their rapid and successful onboarding, set timelines and expectations, and ensure nok employees and the partner’s personnel live up to them. Once live, you will be the continued point of contact for small and enterprise clients alike to execute, ask and fulfill their regular requests working daily with the warehouse operations team members. As the client’s point of contact you are the key to their operational success daily.
What you'll do
You are Accountable for:
- Revenue - (Client and nok)
- Profitability - (Client and nok)
- Client Experience
You are Responsible for:
- Full P&L for each client, ensuring we hit our margins and client maximizes its recovery
- Being the voice of the client internally & externally
- Providing regular successful assistance to partners in discussions by email, video conference, and over the phone
- Keeping internal stakeholders accountable throughout onboarding and live processes
- Being the SME to the client. Manage partner's education and adoption of best practices
- Project Managing legwork done by counterparts cross-functionally in OPS, Product, and
- Merchandising through the client’s perspective
- Overseeing legwork conducted by Account Coordinators to provide top-notch services to clients
- Proactively managing customer expectations
- Performing ongoing Performance Monitoring & Analysis such as
- SOP Audits
- Client KPIs
- QBRs
- Net Dollar Retention
Qualifications
Passionate about providing exceptional service to our customers
Experience in the Reverse Logistics industry
Experience managing P&L
Ability to be on-site in Grand Prairie, TX
Minimum 2 years of experience in a corporate B2B environment, with a history of being your customers’ favorite
Detail-oriented with an owner mentality - you dot your i’s and cross your t’s, and make sure others involved in your project do as well!
Excellent communication skills with all levels, especially when it comes to clear and concise email
Capable of shifting focus, with an excellent sense of prioritization and timing
Ability to Upsell new offerings to existing and prospective clients
Experience building and maintaining Spreadsheets for to assist with forecasting and tracking historical data
Experience planning and leading strategic initiatives
Benefits
401(k) + limited match (up to $2,500 after 1 year of consecutive service)
100% coverage for preventive care, and (at least) 80% paid for your medical, dental, and vision. This covers dependents, too, of course!
Flexible Spending Account
Monthly budget for fitness/wellness
Budget for education + professional development
Flexible Time Off
16 weeks of parental leave
At Nok, our culture is the lifeblood of our organization. It's what drives us to push the boundaries of innovation and sustainability. We're a community of passionate individuals who share a common vision for a more circular and sustainable future. Collaboration is at the heart of everything we do, and in our fast-paced industry, adaptability is key. We embrace change and view challenges as opportunities to learn and grow. We're a team, not a family, that values diverse perspectives and fosters an environment where all team members can thrive.
The pay range for this role is:
130,000 - 150,000 USD per year (Hybrid)