Novacap is a leading North American private equity investor and one of Canada’s most experienced private equity firms. Founded in 1981 to partner with visionary entrepreneurs, Novacap focuses on middle market companies in four core sectors, Technologies, Industries, Financial Services and Digital Infrastructure.

Job description

The person is responsible for the operational management and ongoing development of Novacap’s IT infrastructure. Reporting to the Director, IT & Cybersecurity, this individual plays a key role in ensuring the performance, security, and reliability of technology systems, while actively contributing to digital transformation and cybersecurity projects.

Key responsabilities

• Hands-on role in Novacap’s IT infrastructure (networks, Azure Entra ID, SSO authentication, Microsoft Office 365, Azure IaaS, Intune, Apple Business manager, Zscaler ZTNA, proofpoint).
• Provide frontline IT support by actively resolving Helpdesk tickets and assigning incoming requests, while delivering expert-level, white glove service—especially to executive users—with responsiveness and discretion.
• Actively participate in the implementation of technology improvement and digital transformation projects.
• Ensure system performance, security, and scalability, in collaboration with the Director of IT.
• Support the Director in managing system lifecycles, documentation, audits, and cybersecurity initiatives (CTI).
• Assist in technical analysis during IT due diligence processes for vendor procurement.
• Ensure daily monitoring of email system logs as a key control to promptly identify and remediate false positives before they impact business operations.
• Manage video conference rooms and ensure their proper functioning.

Experience and skills required

• A university degree in computer science, information technology, or a related field; or a combination of relevant experience and up-to-date technical certifications, with a minimum of 7 to 10 years of relevant experience.
• Proficiency with Intune, Apple Business Manager, Microsoft Azure, backups, monitoring, and security tools.
• Experience in regulated or financial environments is an asset.
• Excellent communication skills in both French and English.
• Subject to the immediate supervisor’s approval and depending on project needs, occasional travel to Toronto or New York may be required (quarterly or semi-annually).
• Availability for occasional after-hours IT support, based on a rotating team schedule.

Key qualities sought 

• Strong technical expertise: Solid knowledge in IT and cybersecurity, with the ability to manage complex projects and ensure system security.
• Client-oriented mindset: Ability to deliver high-quality technical support, especially for VIP users, with a strong sense of service and discretion.
• Ability to perform under pressure: Capable of managing security incidents and responding swiftly while maintaining high performance.
• Analytical and problem-solving skills: Able to assess complex situations and propose effective, tailored solutions.
• Collaboration: Ability to work closely with internal teams and external vendors while coordinating technical support activities.
• Business-oriented: A curiosity to learn how technical decisions affect the business. Prior business acumen isn’t required, but a willingness to develop it is considered an asset.