About Nox Health

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

About the role

The Chief Clinical Operations Officer (CCOO) is the senior operating partner to the Chief Medical Officer (CMO), accountable for enabling high-performing, scalable execution across Nox Health’s clinical operations, including Sleep Care Management (SCM) and FusionSleep. This leader ensures the operating system, infrastructure, and cross-functional execution required for growth, margin expansion, and regulatory readiness, while empowering the SVP and VP leaders who directly run day-to-day operations within their domains.

The CCOO owns enterprise operational performance management and readiness across Care Management, Fee-for-Service Clinics, Revenue Cycle Management (RCM), and Durable Medical Equipment (DME) operations, and ensures operational priorities are resourced, measurable, and delivered through strong leader enablement and accountability.

All efficiency and margin initiatives must protect clinical quality, patient safety, and member experience. Efficiency is never pursued at the expense of patient care.

Reporting and Organizational Scope

The CCOO reports to the Chief Medical Officer (CMO) and leads enterprise operational execution across care delivery, patient services, and scalable performance.

This role maintains end-to-end accountability for Revenue Cycle Operations, including enterprise billing and collections across patient-responsible balances, payer/insurance reimbursement, and client invoicing, along with associated reporting and performance management.

Direct reports include:

• SVP, Sleep Care Management
• VP, Sleep Care Operations
• Functional leaders responsible for RCM Operations (inclusive of patient, payer, and client billing)
• Functional leaders responsible for DME Operations

Leadership model and partnership expectations:

• The SVP, Sleep Care Management is the operational owner of SCM performance, outcomes, staffing, and service delivery execution.
• The VP, Sleep Care Operations is the operational owner of FusionSleep clinic performance, scheduling, conversion, and site-level execution.
• The CCOO enables leader success by building the enterprise operating system, aligning cross-functional dependencies, ensuring performance visibility, and serving as the escalation point to remove barriers and accelerate execution.

The CCOO interfaces closely with Clinical Leadership, Diagnostic Operations, Finance, Technology, Compliance, Quality, Commercial, Marketing, and Product teams to ensure operational readiness and high-quality care delivery.

Operating Philosophy

Nox Health’s operating philosophy is to scale responsibly: deliver measurable efficiency and margin expansion through automation and operational excellence while maintaining or improving quality of care, safety, and member experience. The CCOO is expected to lead with this “quality-first, scale-ready” mindset in every decision.

Critical Leadership Traits

The CCOO must have the leadership presence and operational rigor to run complex healthcare delivery systems at scale. The ideal leader demonstrates:

• Enterprise-level operational ownership with the ability to translate strategy into execution across multiple business units.
• Collaborative leadership with the ability to drive alignment across clinical, operational, and technical stakeholders.
• Operational excellence mindset with a relentless focus on reducing waste, simplifying workflows, and improving throughput and cost efficiency.
• Regulatory discipline and comfort managing accreditation readiness and ongoing compliance.
• Data-driven performance management, including the ability to define success metrics, establish dashboards, and run structured operating reviews.
• High accountability and calm execution in fast-changing environments, with strong prioritization and decision-making.
• Quality-first operator: proven ability to improve efficiency and margins while maintaining or improving patient outcomes, safety, service levels, and experience.
• Deep healthcare operations expertise: understands regulated clinical environments and how to scale standardized care delivery while meeting compliance and quality expectations.
• Exceptional executive storytelling and deck-building capability, including the ability to synthesize strategy, metrics, risks, and decisions into clear board-ready materials.

Confident executive presence presenting to the Board, senior stakeholders, and current/prospective clients and partners.

Executive Communication and External Leadership

The CCOO must be highly proficient in executive communication, including building clear, board-ready narratives and presenting operational strategy and performance updates to internal and external audiences. This role requires the ability to translate complex operational systems into concise executive-level updates, and to confidently represent Nox Health with prospective and current payer and channel partners.

What you'll do

1) Enterprise Care Operations Leadership

• Accountable for enterprise operational performance across SCM and FusionSleep, ensuring SVP and VP leaders are enabled with systems, dashboards, process standardization, staffing models, and cross-functional support required to meet or exceed targets.
• Ensures clinical operations scale predictably while maintaining strong service levels (SLA, response times, wait times) and outcomes.
• Removes barriers to care and improves care-cycle reliability through standardization, training, and workflow automation.

2) Operational Readiness for Growth and Payer/Channel Expansion

• Leads readiness for payer and channel requirements, including building the operational rigor needed for fully insured payer growth.
• Partners with Operations + Technology teams to ensure operational requirements are met for channel launches and integrations (e.g., billing and eligibility integrations).

3) Scalability, Automation, and Productivity

• Drives scalable operations by implementing automation and systems that support growth without proportional cost increases.
• Leads selection and implementation of workflow tools including a CRM and contact center platform, ensuring adoption, data quality, and performance visibility.
• Improves care team productivity and reduces operational bottlenecks through standardized workflows, coaching, and continuous improvement.

4) Margin Expansion and Cost Structure Optimization

• Owns operational leverage and margin expansion initiatives including vendor spend reduction, workflow efficiency, and cost per member improvements.
• Partners with Finance to manage budgets/forecasts for operational functions and ensures operating plans deliver targeted gross margin outcomes.
• Optimizes staffing models to meet growth demands while controlling cost growth and maintaining service quality.
• Drives automation, vendor optimization, and workflow redesign in ways that improve reliability and patient experience, ensuring quality measures (QAPI, SLAs, audit performance, NPS) remain strong as cost structure improves.

5) RCM and DME Operations Oversight

• Oversees end-to-end revenue operations performance, including patient billing, payer claims and reimbursement, client/partner invoicing, collections, denial management, and revenue integrity.
• Leads DME operations strategy and execution including inventory processes, fulfillment performance, therapy start turnaround time, and compliance requirements.
• Drives integration between clinical teams, RCM performance, and DME fulfillment to improve conversion to therapy, reduce delays, and support high-margin recurring revenue.
• Ensures operational handoffs between clinical teams, RCM, and DME are efficient, measurable, and drive improved financial performance and patient outcomes.

6) Quality of Care, Member Experience, and Clinical Excellence at Scale

• Maintains or improves quality of care and patient/member experience while scaling volumes rapidly.
• Ensures QAPI and clinical audit performance remain strong, and service model changes (including 24/7 support and SLAs) maintain or improve NPS.
• Partners closely with the CMO and clinical leadership to scale the physician network and maintain clinical standards.

7) Performance Management and Operating Cadence

• Establishes a measurable operating cadence that supports leader success: clear OKRs, dashboards, risk tracking, and structured operating reviews across clinical operations, SCM, RCM, and DME.
• Builds a high-performing culture that reinforces clarity, ownership, quality, and continuous improvement.

8) Board, Client, and Partner Readiness Communications

• Develops and delivers board-ready reporting on operational performance, readiness milestones, clinical quality, and scaling progress.
• Creates executive presentations for payer/channel partners, demonstrating operational rigor, compliance readiness, service levels, and measurable outcomes.
• Partners with Commercial and Executive Leadership to support diligence conversations, ABRs, and performance reviews with clients and strategic partners.

2026 Success Measures (High-Level Summary of Operational OKRs)

The CCOO is accountable for delivering a scalable, margin-accretive operating model supporting 2026+ growth. Success includes:

• Scale throughput capacity while maintaining strong service levels and operational compliance.
• Improve productivity and gross margin through automation, workflow redesign, and cost discipline without compromising quality of care or patient experience.
• Protect quality and patient experience during rapid scaling (audits, SLAs, NPS).

Implement CRM + contact center platform by 12/31/26 with full operational adoption and high data accuracy.

Qualifications

• 10+ years of progressive healthcare operations leadership experience across virtual,  ambulatory, clinic, and/or multi-site care delivery environments.
• Bachelor’s degree required in Healthcare, Business Administration, Operations, Public Health, or related field; MBA, MHA, MPH strongly preferred.
• Demonstrated success scaling regulated healthcare operations while improving quality, service performance, and unit economics.
• Experience overseeing Revenue Cycle Management functions and/or Durable Medical Equipment (DME) operations strongly preferred.
• Strong performance management and analytics orientation, with hands-on experience defining metrics, building dashboards and running structured operating cadences.
• Familiarity with healthcare workflows, accreditation/regulatory requirements, and operational readiness planning.
• Demonstrated experience operating within healthcare compliance and quality frameworks (audit readiness, SOPs, training, documentation discipline) while scaling service delivery.
• Comfort working cross-functionally with Technology, Product, Clinical, Finance, and Growth teams.
• Proven experience building executive-level operational decks and presenting to senior leadership teams and/or Boards.
• Experience supporting payer, employer, or channel partner discussions, including diligence, performance reviews, and operational readiness narratives.
• Advanced proficiency with common productivity and presentation tools (Google Slides / PowerPoint) and strong written communication skills.