About Nox Medical

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

About the role

We're seeking a dedicated Technical Support Specialist to join our Customer Service team. In this role, you'll provide world-class support to our international network of distributors and be instrumental in maintaining our reputation for excellence in customer service.

We take great pride in our customer service, and the successful candidate will possess a proactive and positive demeanor that aligns with our organization's unwavering commitment to superior customer service.

Responsibilities

• Deliver expert technical support and troubleshooting for Nox Medical's products
• Efficiently triage and coordinate resolutions for complex technical issues
• Provide professional, timely, and solution-oriented responses to customer inquiries
• Address software and hardware concerns and resolve customer complaints 
• Contribute to continuous improvement of our support processes and knowledge base

Qualifications

• Degree in Computer Science or a related technical field
• Strong service mindset with a proactive problem-solving approach
• Solid understanding of system configuration and software setups
• Proficiency in computer processes and troubleshooting workflows
• Excellent written and verbal communication skills in English
• Ability to work independently as well as in a team environment
• Experience in technical writing is an advantage

Applications for this position, including your CV and cover letter, should be submitted in English.

We are always interested in talented individuals who share our passion for improving people’s lives. Nox Medical embraces diversity. As an equal opportunities employer, we believe the foundation of our dynamic and pioneering spirit starts with a fair and inclusive culture. Our company culture focuses on bringing unique ideas and people together to spark innovation and teamwork.