About Nox Health

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

Overview

Nox Medical is seeking a dedicated and knowledgeable Sleep Diagnostic Technical Support Specialist to become a vital part of our team. In this crucial role, you will provide top-tier technical assistance and support to our customers who rely on our advanced medical devices. Your expertise will ensure that healthcare providers receive the highest level of service, enhancing the overall customer experience and satisfaction.

Key Detail

Hours: Four ten-hour shifts, 8AM EST to 6PM EST (Monday to Thursday).

Rotate "On Call" on weekends and holidays

Responsibilities:

• Providing service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
• Have patience and compassion for working with healthcare providers who need assistance
• Investigate and document product performance and failure information
• Work collaboratively with Nox Medical Marketing, Sales and, R&D to help troubleshoot product issues
• Test new versions of hardware and software
• Be willing to be a super user of all Nox Medical products
• Perform complaints documentation and handling

Requirements

• Minimum of 5 years’ networking experience within a healthcare system supporting multiple departments, outpatient clinics and or sleep labs.
• Excellent oral and written communication skills in English
• A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans
• Strong technical background
• Be comfortable and accepting of an ever changing technology landscape
• Experience with customer service and technical support
• Experience in working with medical software, Clitrix and services
• Experience working in a sleep lab environment is preferred
• Have a high aptitude for learning new technology and clinical related science

Nice To Haves

• RPSGT or RST Certification
• CompTIA Certification