Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Harbor IT is seeking a Technical Account Manager with deep technical expertise and strong client-facing experience to support our Private Equity clients and their portfolio companies. In this high-impact role, you’ll serve as a strategic partner—ensuring seamless technology delivery across the investment lifecycle, from pre-acquisition due diligence through post-close integration and ongoing operational maturity.

This is not a vCIO role. Instead, you will work closely with investment teams, operating partners, and portfolio company leadership to translate business objectives into actionable technology outcomes. You’ll coordinate with internal Harbor IT resources and external stakeholders to drive execution, resolve critical incidents, and ensure high-quality service delivery across infrastructure, cybersecurity, cloud, and end-user environments.

The ideal candidate brings a mix of technical depth, executive presence, and Private Equity exposure. You should be comfortable navigating the fast-paced, results-driven expectations of PE firms, while simultaneously building trust and credibility with technical teams inside portfolio companies.

Location: New York, USA

Key Responsibilities:

Client Relationship Management

• Serve as the primary technical point of contact for Private Equity clients and portfolio companies, building trusted relationships with investment professionals, operating teams, and company leadership.
• Conduct regular reviews of service delivery and client satisfaction to ensure alignment with business goals.
• Advocate for client needs within the organization to ensure timely resolution of issues and alignment with strategic objectives.

Service Delivery Oversight

• Ensure high-quality, consistent delivery of IT, cloud, and cybersecurity services across portfolio companies.
• Coordinate with internal technical teams to resolve complex issues and critical incidents efficiently.

Portfolio Value Creation

• Identify opportunities to streamline IT operations, optimize infrastructure, enhance cybersecurity, and align technology initiatives with business objectives across the portfolio.
• Assist clients in maximizing the value of purchased products or services by providing strategic guidance on emerging technologies and opportunities for improvement.

Technical Strategy and Roadmapping

• Develop and communicate short- and long-term technical roadmaps tailored to the needs of each portfolio company in coordination with solution architects and subject matter experts (SMEs).

Reporting and Metrics

• Deliver regular status updates, KPI reporting, and strategic reviews to Private Equity stakeholders and portfolio company leadership.
• Translate technical outcomes into business language to ensure clarity for non-technical audiences.

Cross-Functional Leadership

• Act as the bridge between client expectations and internal execution by collaborating with cybersecurity, infrastructure, project management, sales support, and technical teams.

Documentation and Compliance

• Ensure accurate documentation management for clients across all engagements.
• Maintain compliance with regulatory frameworks (e.g., HIPAA, PCI DSS, NIST CSF) and industry cybersecurity standards.

Qualifications:

• Proven experience working with or within Private Equity-backed companies or consulting for PE clients is required.
• Strong background in hands-on technical roles such as infrastructure, cloud solutions, cybersecurity, or application delivery.
• Demonstrated success managing complex IT projects and coordinating multi-stakeholder initiatives.
• Exceptional communication skills with the ability to interface effectively with C-level executives, investment professionals, and technical staff.
• Highly organized, detail-oriented, and capable of managing multiple workstreams across a dynamic client base.
• Long-tenure work history (3+ years per role preferred); we value long-term commitment and client impact.

Bonus Points If You Have

• MSP or multi-client consulting experience.
• Familiarity with M&A due diligence processes and post-close IT integration.
• Exposure to strategic frameworks like ITIL, NIST CSF, or CIS Controls.
• Hands-on experience with tools such as ConnectWise, Kaseya, Datto, or other common MSP platforms.