Worklyn IT provides a wide-range of professional IT services to small and mid-sized businesses across the United States. Worklyn IT was founded on the belief that all businesses, regardless of size, deserve the same centralized support capabilities as large corporations, but at a fraction of the cost. 

We are looking for a passionate ATTENTION TO DETAIL ORIENTED and knowledgeable candidate who is eager to develop a career in IT. We want a team member who is interested in growing with our company. 

Job Description:

• Ability to interface with multiple businesses daily.
• Ability to manage Microsoft Office 365 and Intune
• Analyze complex IT business needs presented and recommend technical solutions; solve basic and complex IT malfunctions and perform troubleshooting.
• Document/coordinate LAN activity, backups, maintenance, server upgrades and patching
• Maintain network hardware and software, including servers, peripherals, network nodes, terminals; implement WAN connectivity to meet requirements.
• Utilizing various open-source tools to perform various tasks such as: centralization, backup, vulnerability scans, data recovery.
• Ability to work with multiple COTS products such as: SentinelOne, Threat Locker, N-able, DUO
• Ability to troubleshoot Microsoft Windows Operating systems such as Windows 10 and Windows 11
• Ability to troubleshoot Server Infrastructure
• Willing to learn attitude, always maintaining top IT skills and learning new technologies.
• Other duties as assigned.
• When not on-site at a client, must be willing to work in the help desk ticket queue and meet SLA objectives.
• Must be flexible with hours of operations as some tasks may require after hours work.

Educational & Professional Credentials Required

• Bachelor’s degree in a relevant discipline (Computer Information Systems, Information System Technologies, Management Information Systems)
• Minimum GPA 3.
• 3+ years in a related field, preferably in professional services and/or industry

Required knowledge & Skills

• Server Infrastructure and Server Roles
• Technical proficiency in multiple areas including security, networking, administration, and hardware.
• Customer facing skills a must.
• Experience troubleshooting MFA related issues.
• Have a security conscious mindset.
• MSP Experience preferred.
• Microsoft Office 365 and Intune experience
• AD GPOs, Desktop support, troubleshooting
• Previous consulting experience a plus