Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to. 

We are looking for a passionate ATTENTION TO DETAIL ORIENTED and knowledgeable candidate who is eager to develop a career in IT. We want a team member who is interested in growing with our company. 

Job Description:

• Ability to interface with multiple businesses daily.
• Ability to manage Microsoft Office 365 and Intune
• Analyze complex IT business needs presented and recommend technical solutions; solve basic and complex IT malfunctions and perform troubleshooting.
• Document/coordinate LAN activity, backups, maintenance, server upgrades and patching
• Maintain network hardware and software, including servers, peripherals, network nodes, terminals; implement WAN connectivity to meet requirements.
• Utilizing various open-source tools to perform various tasks such as: centralization, backup, vulnerability scans, data recovery.
• Ability to work with multiple COTS products such as: SentinelOne, Threat Locker, N-able, DUO
• Ability to troubleshoot Microsoft Windows Operating systems such as Windows 10 and Windows 11
• Ability to troubleshoot Server Infrastructure
• Willing to learn attitude, always maintaining top IT skills and learning new technologies.
• Other duties as assigned.
• When not on-site at a client, must be willing to work in the help desk ticket queue and meet SLA objectives.
• Must be flexible with hours of operations as some tasks may require after hours work.

Educational & Professional Credentials Required

• Bachelor’s degree in a relevant discipline (Computer Information Systems, Information System Technologies, Management Information Systems)
• Minimum GPA 3.
• 3+ years in a related field, preferably in professional services and/or industry

Required knowledge & Skills

• Server Infrastructure and Server Roles
• Technical proficiency in multiple areas including security, networking, administration, and hardware.
• Customer facing skills a must.
• Experience troubleshooting MFA related issues.
• Have a security conscious mindset.
• MSP Experience preferred.
• Microsoft Office 365 and Intune experience
• AD GPOs, Desktop support, troubleshooting
• Previous consulting experience a plus