About OddBytes, LLC

We’re in the business of connecting people to more of what they'll love. 

Our products are never complete. We are always looking for new, innovative ways to introduce people to things that match their lifestyle. 

Our team of oddballs are no strangers to the world of digital marketing. Backed by 15+ years of experience, our team is led by top experts in product marketing, ecommerce, and browser apps.** Perk for candidates: We have an amazing office in Huntington Beach, CA a block from the beach, shops, and restaurants. It's a cool place for employees to have meetings or important conversations and to keep up with coworkers more regularly. If you are in the SoCal area, it's a great option if you are looking for more of a hybrid schedule to make and keep human connections! And if you are not in the SoCal area, our office doors are always open, and we encourage you to take advantage of the office space for in-person training and periodic visits!

OddBytes is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

Our commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

About the role

As a Creator Support Representative, you’ll be the go-to guide for self-serve creators on the chirp platform—helping them get started, stay engaged, and succeed. You’ll provide support for everything from setting up and managing pages to offering technical guidance and platform training. This role calls for strong communication skills, sharp organization, and a genuine passion for social media and the creator economy. If you’re a problem-solver who thrives on helping others and can troubleshoot with efficiency and empathy, this role is for you.

What you'll do

• Support Creators: Respond to creator inquiries with clarity and care—troubleshooting technical issues, guiding platform usage, and helping creators get the most out of chirp.
• Manage Communication Channels: Deliver timely, friendly support across email, chat, and phone to ensure a seamless creator experience.
• Be a Product Expert: Stay well-versed in chirp’s features, updates, and best practices to confidently educate and assist creators.
• Collaborate Cross-Functionally: Work closely with teams to elevate the creator experience and streamline internal processes.
• Share Insights & Drive Improvements: Spot recurring questions, pain points, or opportunities for enhancement, and proactively share feedback with relevant teams to inform product updates and elevate the support experience.
• Implement Automations & Processes: Identify opportunities to streamline support workflows by introducing automation and standardized processes that enhance efficiency and scalability.
• Stay Informed: Keep up with platform changes, industry trends, and emerging best practices to continuously enhance support quality.

Required Skills

• Client Service Experience: 3+ years in a client-facing support or service role, ideally in a fast-paced, digital environment.
• Creator & Social Media Savvy: Deep understanding of the creator economy and key social media platforms to better support and relate to our users.
• Exceptional Communication Skills: Strong written and verbal communication, with the ability to clearly and empathetically engage across multiple channels.
• Problem-Solving Mindset: Adept at identifying, troubleshooting, and resolving issues with efficiency and care.
• Technical Proficiency: Comfortable navigating and explaining digital platforms; able to quickly learn and adapt to new tools.
• Organized & Detail-Oriented: Skilled at juggling multiple tasks, managing time effectively, and maintaining a high level of accuracy.
• CRM Experience: Familiarity with CRM tools—HubSpot experience is a strong plus.