About Offprem Technology

We are a team of talented, highly skilled professionals in Salesforce consulting. Our consultants are some of the best in the industry and focus on all Salesforce, all the time. We’ve been around since 2016 and although we are headquartered in Indiana, we are remote friendly and hire across the United States. Whether you are an experienced consultant or you are interested in starting a career in the Salesforce ecosystem, we want to hear from you! Interested? Keep reading to see if this role is right for you! 

About the Role

We are looking for a strategic Director of Managed Services to lead, scale, and evolve our Managed Services practice. As a Salesforce Partner, our growth depends on moving beyond project-based work into long-term, high-value partnerships.

In this role, you won’t just be "keeping the lights on" for clients; you will be the primary leader of our recurring revenue strategy. You will oversee service delivery, lead a cross-cloud team of consultants, establish and refine managed services methodology, and work closely with Sales to hunt and close new managed services contracts.

What You’ll Do

Team Leadership (30%)

• Lead, mentor, and develop a growing team of Consultants, including HR and performance management
• Oversee team enablement and training
• Conduct weekly 1-1s and provide mentorship and career development opportunities
• Act as the executive escalation point. Build deep relationships with stakeholders to ensure high CSAT (Customer Satisfaction) and identify natural opportunities for account expansion through demonstrated value.
• Build a team of "Consultant-Advisors." Train technical staff on how to communicate business impact, manage client expectations, and identify "big picture" improvements.

Billable Project Work (50%)

• Serve as Technical Solutions Manager (TSM) and/or Solution Architect on larger, more complex projects
• The TSM has overall responsibility for the success of the project and oversees all phases of delivery including Discovery, Build, QA, Deploy and Sign Off.  Responsibilities also include:
• • Provides technical review and approval of solutions to ensure quality and scalability
  • Ensure project is delivered on time and within budget
  • First point of client escalation
• Lead "Continuous Innovation" sessions with clients. Move beyond reactive ticketing to provide proactive roadmaps that align Salesforce capabilities with the client's long-term business strategy.

Offprem Practice Leadership (20%)

• Work with VP of Consulting Services to improve and standardize client delivery documentation, best practices and project methodology
• Own the end-to-end service delivery lifecycle. Define and refine our methodology for sprint planning, release management, and platform governance.
• Stay ahead of the latest Salesforce releases and product updates
• Help grow Managed Services practice and portfolio at Offprem
• Design service offerings that balance technical debt remediation with new feature enhancement. Ensure the team is delivering high-quality, scalable solutions and configuration.
• Cooperate with Chief Revenue Officer and Customer Account Manager team to lead solutions engineering efforts in pre-sales and grow the book of business annually

Requirements

• The Consultant Mindset: 7+ years in the Salesforce ecosystem with a heavy emphasis on solution architecture and client-facing advisory roles.
• Delivery Leadership: Proven experience managing complex, multi-stream delivery teams in a boutique or global consultancy.
• Operational Deep-Dive: Familiarity with Agile methodologies and PMO tools (Jira, FinancialForce/Certinia, or Mavenlink).
• Communication: Exceptional ability to translate "Salesforce-speak" into "Business-speak" for C-suite executives.
• Certifications: At least one Consultant-level certification (Sales, Service, or Experience Cloud) and preferably a Salesforce Architecture certification.

Company Benefits and Perks

• Remote first culture - yes we have an office, but we don’t force you to come in!
• Unlimited PTO
• 4% 401k match
• Medical, dental and vision insurance from day one!
• Company paid STD, LTD and life insurance
• 11 paid holidays, including the day after the Superbowl!
• Volunteer Program, including volunteer time off and matching donations
• Tuesday start dates for new hires, because who wants to start on a Monday?
• Bonus or commission eligible, depending upon your role

Authenticity & Verification Notice
As a client facing organization we value integrity and authenticity throughout our hiring process.
Candidates may be asked to validate technical knowledge, experience, education, and certifications through structured assessment and credential verification prior to hire.

*Offprem Technology provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, or protected veteran status.