Senior Trade Sales Executive - Chelsea

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Senior Trade Sales Executive with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Trade Manager, the Senior Trade Sales Executive is responsible for growth in revenue and reputation of the OKA brand via our Trade division. A fundamental part of our business, the OKA Trade division supports trade customers in the purchase and delivery of OKA products and provides the highest standards of customer service to these clients.

https://www.oka.com/us/services/trade

KEY RESPONSIBILITIES

Sales:

• New Business Development within the UK and International Trade market
• Key Focus: Achieve sales growth while fostering long term partnerships with key accounts
• Sales Targets: Meet and exceed sales targets as set by Senior Management. Work as a team to achieve the channel budget while also achieving your individual territory budget.
• Appointment Targets: Conduct proactive outreach to secure appointments with clients to achieve Appointment Targets. This can include appointments in our showroom, in the designer's showroom, or digital appointments.
• Account Management: Manage key accounts and high-profile clients; build and maintain long-term strategic relationships.
• Growth of existing trade accounts through increased conversion, order values, sales and repeat sales
• Utilise your superior product knowledge to support interior designers with their projects and identify opportunities to cross-sell additional products
• Keep our clients updated with the latest product launches through regular communication
• Support the preparation and set up of Trade Shows and conduct client meetings and appointments during the show.
• Constantly evaluate the market and competitors

Client Engagement:

• Provide a friendly, courteous, professional and positive service at all time
• Be an ambassador for excellent customer service to enhance the OKA brand
• Support and attend Trade events put on by the Marketing team
• Other responsibilities as required at the direction of Management

Support Administration:

• Field inbound telephone calls from clients
• Raise sales quotes and proformas, send payment links, respond to product and stock enquiries, follow up on outstanding payments, review new account applications, and other ad hoc tasks as needed
• Manage international orders, including shipping quotes and VAT admin

ABOUT YOU

• Experience Level: Requires significant experience in trade sales, with a proven track record of success.
• Proven track record of proactive approach to business and clients with creative selling skills
• Minimum 2 -3 years’ experience in a customer facing role in a relevant industry dealing with A&D customers
• Keen interest in furniture and home furnishings
• Passion for providing best-in-class customer service and building lasting customer relationships
• Excellent team player: collaborative and people driven
• Excellent communicator, especially telephone manner: professional, clear, positive, upbeat, patient and friendly
• Works well under pressure and to tight deadlines
• Highly organised with excellent time management skills
• ·Proficient in MS Office, including Excel, familiarity with Salesforce and Netsuite advantageous
• Excellent verbal and written communication skills
• Flexible approach to local and international travel
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Generous staff discount
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, wellbeing centre and more

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.​

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website. 

We are currently looking to recruit a full-time Senior Trade Sales Executive to support our Trade Team, based at our store in Chelsea, London.

We operate a hybrid working model: three or more days from the office, the remainder of the week from home.