About On Point Holdings, LLC

On Point Holdings, LLC is a values-driven management firm guiding five specialized businesses united by purpose and performance. Our portfolio includes On Point Solutions, LLC (metal fabrication equipment), SteelPoint Machine Tool, LLC dba DNE Laser USA (laser cutting systems), OpEx Service, LLC, LLC (machine tool service), Steel Mountain Marketing, LLC (digital agency), and Big Game Steel (sheet metal storage systems). We invest in excellence, lead with integrity, and empower our teams to create impact across industries. 

Learn more here: https://www.opex-service.com/

Job Title: Field Service Engineer- Engineer II
Classification: Non-Exempt (Hourly, Eligible for Overtime)
Reports To: Senior Engineer or General Manager
Compensation Range: $75,000 – $85,000 annually
Overtime Eligibility: Yes, in compliance with state and federal laws

Location: This is a field role, with 100% travel expectations. Applications must live near a major airport.

Summary

Engineer II is a mid-level field service role responsible for independently installing, commissioning, troubleshooting, and maintaining CNC machinery and automation systems. This position provides technical expertise, supports customers in maximizing uptime, and ensures all equipment operates efficiently and safely.

Key Responsibilities

• Represent OpEx and its manufacturing partners in a professional manner, demonstrating reliability, sound judgment, and accountability while onsite and in all customer interactions.
• Independently perform installation, commissioning, calibration, testing, troubleshooting, and repair of CNC machine tools and integrated automation systems with limited supervision.
• Analyze equipment performance and diagnose mechanical, electrical, hydraulic, pneumatic, servo, and control system faults using systematic troubleshooting methods.
• Perform system start-ups, machine alignments, parameter configuration, and verification of machine accuracy to meet manufacturer specifications and customer production requirements.
• Interpret and apply technical drawings, electrical schematics, ladder logic, and OEM documentation to complete repairs and identify root causes of equipment failures.
• Provide customer instruction on proper machine operation, preventive maintenance practices, and basic troubleshooting procedures to improve reliability and reduce downtime.
• Document all service activity accurately, including service reports, labor hours, parts usage, travel time, and technical findings, in company systems within required timeframes.
• Communicate service status, technical concerns, and project updates to customers, service coordinators, and management in a timely and professional manner.
• Coordinate with parts, applications, and technical support teams to ensure efficient resolution of service issues and minimize equipment downtime.
• Identify recurring equipment issues and recommend corrective actions, upgrades, or preventive solutions based on field observations and technical analysis.
• Assist in training and supporting Level 1 Field Service Engineers through field guidance, shared troubleshooting techniques, and adherence to standard service procedures (without formal supervisory authority).
• Follow all company policies, safety procedures, documentation standards, and customer site requirements while performing field service work.
• Maintain and safeguard company-issued equipment, software, and credentials, and properly utilize required reporting and communication systems.
• Travel extensively to customer sites via air and ground transportation and adapt to varying industrial environments and work schedules as required.

Qualifications

• Associate degree in Engineering Technology, Mechatronics, or related field (or equivalent experience).
• 3–5 years of experience in field service, CNC machinery, or industrial automation.
• Proficiency in diagnosing and repairing electrical, mechanical, hydraulic, pneumatic, and industrial network systems (EtherCAT, Ethernet).
• Familiarity with servo motors, I/O modules, PLCs (Allen Bradley preferred), and control logic systems.
• Ability to read and interpret blueprints, schematics, and precision technical diagrams.
• Strong customer service and communication skills; comfortable in independent, customer-facing roles.
• Valid driver’s license; ability and willingness to travel extensively (up to 75%+ nationwide, Monday–Friday).
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Positive attitude, professionalism, and accountability in all interactions.

Additional Requirements

• Must maintain a clean driving record.
• Ability to lift up to 40 lbs. and work safely in industrial environments.
• Comfortable working remotely while maintaining communication with internal teams.
• Flexibility to attend trade shows, customer events, dealer trainings, and work across time zones.
• Occasional overnight or weekend travel may be required.
• Familiarity with CRM or pipeline tools (e.g., Salesforce, HubSpot) is a plus.

Tool Requirements for New Hire Engineers

The following tool list has been developed as a guideline to assist new Field Service Engineers in assembling a comprehensive personal tool kit necessary to perform their job effectively and safely while supporting OpEx service standards.

Engineers are responsible for acquiring, maintaining, and transporting their personal tools. Tool brand and quality level are at the discretion of the employee, provided all tools are safe, functional, and appropriate for industrial field service work.

Required Tools

• OSHA-approved hard hat (required on Day One for any onsite work)
• Ratchets in 1/4", 3/8", and 1/2" drives
• Socket sets (inch and metric; 6-point and 12-point)
• Extension bars and adapters
• Assorted pliers
• Adjustable locking pliers
• Adjustable wrenches
• Combination wrenches (standard and metric)
• Multimeter (UL-listed, rated to 600 VAC)
• Control screwdriver set
• Standard screwdriver set
• Driver bit set (screwdriver, Allen, and Torx bits)
• L-key Allen wrench sets (standard and metric)
• Torx key set
• Control cabinet key
• Hammer
• Tape measure
• Flashlight
• Feeler gauges
• O-ring pick
• Dial caliper
• Quality level
• Cordless drill
• Cordless impact driver

Working Conditions

This role operates in a collaborative, fast-paced environment across remote, field, and technical settings. Field service requires frequent travel, independent decision-making, and direct interaction with industrial machinery and customers. All employees are expected to follow safety standards, uphold accountability, and contribute to a culture of continuous improvement.

Application Process

Employment is contingent upon the successful completion of a background check and drug screening. Depending on the role, a mechanical aptitude test may be required. Candidates may also be asked to sign a non-compete and non-solicitation agreement to protect company information, clients, and relationships.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Applicants requiring reasonable accommodation during the hiring process may contact HR at savannah@onptholdings.com. This employer participates in E-Verify.