About OneScreen.AI, Inc

OneScreen.ai’s mission is to unlock the full potential of the $10B (US) market for out-of-home advertising (OOH) with a cutting-edge platform that makes it easy for marketers to use data to select the right inventory, purchase, and measure its impact. Because we believe that marketing, like life, is better in the real world.

About the role

Reporting to the Director of Customer Success, the Customer Success Manager will play a critical role in driving adoption of the OSai platform, deepening relationships with  strategic customers, and ensuring long-term success. This role requires a proactive, strategic thinker with a strong background in client-facing campaign management and a passion for creating scalable processes in a fast-paced environment. The ideal candidate is customer-obsessed, detail-oriented project manager, highly adaptable, and skilled at working cross-functionally to deliver value and build lasting partnerships

Customer Success Manager

• Ensure effective onboarding and training for new OSai customers.
• Work with Sales and Account Management to provide input for business reviews, uncover customer goals and challenges and develop solutions, action plans, and growth strategies.
• Serve as a trusted advisor and product expert, going beyond onboarding and training to understand customer objectives and help translate them into actionable roadmaps.
• Master the OSai platform and new features to consistently add value to customer conversations.
• Oversee alignment between internal teams and external vendors to ensure coordinated, measurable results.
• Analyze customer account trends and provide insights that shape service optimization and drive long-term retention.
• Contribute to a culture of continuous improvement, collaboration, and customer-centricity within the broader Customer Success and Revenue teams.
• Travel may be required (estimated 3–5x/year).

Cross-Functional Collaboration

• Partner with Product, Sales, and Marketing to share customer feedback, ensuring our offering meets the evolving needs of our strategic customer base.
• Collaborate closely with internal teams to create a “Customers for Life” environment through proactive engagement and continuous value delivery.

Data-Driven Decision Making

• Leverage account data and customer feedback to identify opportunities for optimization, reduce churn, and enhance the customer experience.
• Track customer sentiment, adoption, and engagement metrics to anticipate risks and uncover expansion opportunities.

What you'll do

• A self-starter who thrives on solving problems and taking initiative.
• Strong communicator, both written and verbal, with the ability to present confidently.
• Skilled at forging authentic relationships with customers, vendors, and internal teams.
• Highly organized, with the ability to multitask and manage shifting priorities.
• A strategic thinker and storyteller with sharp attention to detail.
• Creative, adaptable, and results-driven, with a team-first mentality.

Qualifications

• 4–8 years of experience in client-facing campaign management or customer success roles.
• Proficient in CRM systems, Microsoft Office Suite, and Google Suite.
• Strong project management skills with proven ability to handle multiple accounts and priorities.
• Experience at startups, with a builder mindset and the ability to create and evolve scalable processes.
• Bachelor’s degree preferred.