OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Job Purpose:

This position reports to the Director of Sales, Sales Vice President, Vice-President of Sales, or Branch Manager and is responsible for driving all aspects of the sales process to specific customers within the assigned module/vertical customer segment. The Senior Account Manager is the primary contact for all face-to-face proactive sales efforts for all network services, IT professional services, IT managed services, hardware related IT products, and is responsible for the overall customer relationship.

This position interacts with and provides resources to all levels of sales and sales management. This position is responsible for identifying, qualifying, and closing key opportunities. Customer satisfaction, as well as financial measures (revenue and/or gross profit), will directly relate to the performance of the position. The successful Senior Account Manager will develop and utilize sales plans and strategies to economically reach sales goals.  

Essential Functions:

• Build strategies to drive revenues and/or gross profits within the assigned module/vertical customer segment, maintaining a high activity level in accounts to achieve plan results.
• Lead overall sales effort/strategy and coordination of appropriate overlay sales/technical resources (ie. Practice Leads, Technical Sales Engineers, etc.). Focus on the identification of new solution opportunities, protect existing revenue base, manage internal/external communication, escalate appropriate roadblocks/issues to management, and maintain overall customer satisfaction.
• Close both new accounts and existing accounts.
• Maintain appropriate sales funnel and provide accurate forecasts to sales management with regard to network and IT related services/solutions.
• Identify opportunities while managing longer, complex sales cycles.
• Attend and participate in account team reviews and strategy sessions geared at protecting existing business and driving new revenue opportunities.

Experience: 

• Ten (10) years or more experience preferred
• Prior training/experience large/strategic account management
• Expertise with financial services institutions preferable
• Field sales experience selling Cloud, Data, Consulting, AI, Managed Services, and Application Development
• Prior customer relationships with CIOs, program managers, and essential decision makers

Education:

Four years of College resulting in a Bachelor's Degree or equivalent 

Special Knowledge/Skills: 

• Solution-based selling and creating value for customers, utilizing the entire portfolio of Onx solution
• Must be obsessed with customer success
• Prioritize opportunities and applying appropriate resources utilizing Salesforce
• Build strong and effective relationships, resulting in growth opportunities
• Demonstrated ability in closing new accounts while working existing accounts
• Passion for your clients success
• Experience managing complex sales cycles 
• Exceed activity, pipeline, and revenue targets 
• Business Acumen
• Innovation
• Competitive Knowledge
• Resource Leadership
• Resource Management  

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.