Overview 

The Activations Specialist is responsible for owning the full new client lifecycle from closed/won through 12 months post-activation. This role ensures accurate, timely, and high-quality execution of client activations while coordinating cross-functional teams and maintaining clear communication with stakeholders. 

The Activations Specialist plays a critical role in driving successful onboarding, identifying risks early, and supporting clients through early-stage adoption and production readiness. This role reports to the Activations Manager and works closely with Sales, Client Management, Enablement, Client Services, and other Onyx stakeholders. 

Location 

Mexico (Remote) / Seville, Spain (Hybrid)  

Scope  

Global  

Education 

Minimum required: Bachelor’s degree or equivalent work experience  

Span of Control

Reports to: Activations Manager 

Oversight:  This position has 0 direct reports  

Roles/ Responsibilities 

• Own the entire new client lifecycle from closed/won through 12 months post-activation 
• Execute client activations accurately and on time in alignment with SLAs, SOPs, and quality standards 
• Collect, validate, and ensure completeness of required client data during the activation process 
• Coordinate with internal teams (Client Services, Product, Enablement, Finance, etc.) to complete all activation steps 
• Communicate activation status, milestones, risks, and next steps clearly to internal and external stakeholders 
• Identify potential activation risks early and escalate appropriately to mitigate delays or performance issues 
• Follow standardized activation processes, ensuring accurate documentation within Salesforce (or designated system of record) 
• Support activation quality checks, audits, and compliance requirements 
• Provide feedback to leadership and cross-functional teams to improve activation workflows and client experience 
• Deploy playbooks for engaged clients who have not yet started production, driving movement to go-live 
• Partner with Enablement Specialists to deploy playbooks and tools for underperforming or low-adoption clients 
• Work closely with Sales and Client Management teams to ensure seamless client handoffs  

Qualifications 

Minimum required: 

• Fluent in English (written and spoken); additional languages desirable 
• 2+ years of experience in client onboarding, implementations, activations, or client-facing operational roles 
• Strong organizational and project management skills 
• Excellent attention to detail and process adherence 
• Strong communication and stakeholder management skills 
• Proficiency in Microsoft Office and standard business systems 

Preferred: 

• Experience in SaaS, hospitality technology, or related industries 
• Experience using Salesforce or similar CRM/project management tools 
• Experience managing multiple client projects simultaneously 
• Continuous improvement (Kaizen or similar) experience 
• Prior experience with Onyx systems and processes a plus 

Teamwork/Leadership/Interpersonal Skills: 

• Strong cross-functional collaboration skills 
• Proactive and solution-oriented mindset 
• Ability to manage competing priorities in a fast-paced environment 
• Strong accountability and ownership mentality 
• Clear and professional communication style 
• Willingness to learn and continuously improve 

Organizational Interlocks 

This position will work closely with Sales, Client Management, Enablement, Client Services, Finance, and Product teams  

Physical Demands/  Travel required 

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.  

Travel for this position is less than 10%. 

This position is hybrid in office and remote.