Overview

The Program Manager leads the project management team to drive complex, multi-workstream initiatives that support strategic business goals. This role provides strong people leadership, operational oversight, and program direction—ensuring alignment across multiple teams, effective delivery of high-impact initiatives, and continuous organizational improvement. The Program Manager is accountable for team development, program outcomes, stakeholder relationships, and long-term program health.

Location

US

Scope

Global

Education

Minimum required: Bachelor’s degree in Business, Management, Engineering, or related field.

Span of Control:

Reports to: VP of Technology

Oversight:  1-3 direct reports

Roles/ Responsibilities

• Lead, mentor, and develop a team of project managers and cross-functional contributors, fostering a culture of accountability and growth.
• Define program goals, success metrics, and strategic alignment across multiple interconnected initiatives.
• Build and maintain integrated program roadmaps, ensuring clarity of priorities, timelines, and resource needs.
• Drive execution of complex programs, ensuring milestones are achieved and workstreams remain aligned.
• Establish and manage program governance structures, communication rhythms, and executive reporting.
• Proactively identify risks, dependencies, and operational constraints, and guide teams through resolution.
• Partner with senior leaders to secure resources, remove obstacles, and maintain organizational alignment.
• Serve as the primary point of contact for program updates, delivering clear, actionable communication to executives and stakeholders.
• Enhance program management processes, tools, and best practices to increase organizational efficiency and predictability.
• Lead post-implementation reviews and drive continuous improvement across teams and functions.
• Oversee program budgets and forecasting, ensuring financial accuracy and optimal resource utilization.
• Build strong cross-functional relationships and influence without authority to drive outcomes across technical and business teams

Qualifications

Minimum required:

• Bachelor’s degree in Business, Management, Engineering, or related field.
• 10+ years of program or project management experience, including leading multi-disciplinary initiatives.
• 3+ years of direct people-management experience, with demonstrated success developing teams.
• Strong leadership, communication, and relationship-building abilities.
• Expertise with modern project and program management tools (e.g., Jira, Smartsheet, Asana, MS Project).

Preferred:

• PMP, PMI-ACP, PgMP, or comparable certifications.
• Lean Six Sigma or comparable certification.
• Experience in technology, SaaS, operations, or other fast-paced industries.
• Background managing programs within Agile or hybrid delivery environments.
• Strong influencing skills, including the ability to lead across teams and functions without formal authority.

Teamwork/Leadership/interpersonal Skills:

• Ability to present and explain technical information to diverse types of audiences (management, users, vendors, technical staff)
• Demonstrates interpersonal skills required to successfully work in a team environment and communicates effectively across a variety of stakeholder groups
• Must be able to effectively communicate with both technical and non-technical users at all levels of an organization
• Strong analytical and organizational skills, with excellent verbal and written ability

Organizational Interlocks

This position will work closely with internal stakeholders

Physical Demands/  Travel required

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.

Travel for this position is less than 10%.

 This position is hybrid in office and remote.