OpenNetworks is a healthcare technology company building innovative solutions for claims repricing, provider network management, and employer health benefits. As we scale from Series A to our next growth phase, we need a seasoned IT Manager to build robust IT operations, security infrastructure, and compliance programs that protect sensitive healthcare data while enabling business growth.
Role Overview
We are seeking an experienced IT Manager with 8-9 years of hands-on experience managing vendor relationships, implementing enterprise security tools, and building compliance-ready IT operations. This is a process-oriented leadership role for someone who excels at documentation, organization, and systematic execution.
You'll own IT operations, security tool deployment, vendor management, compliance readiness, and incident response. This is not a cloud architecture or DevOps engineering role—we have a strong engineering team for that. Instead, you'll focus on the critical IT management functions that keep our 50-person (and growing) organization secure, compliant, and operationally excellent.
Key Responsibilities
- Vendor Management & Procurement - Own all IT vendor relationships and contracts.
- Enterprise Tool Rollout & Management - Lead implementation of enterprise tools ( e.g. Arctic Wolf, firewall, VPN, EDR, etc )
- Compliance Readiness & Audit Support - Prepare for and maintain healthcare compliance ( e.g. HIPAA, SOC 2 Type II, HITrust, etc )
- Incident Response & Security Management - Lead security incident response and security operations.
- Asset Management & Inventory - Lead IT asset tracking
- Employee IT Support - Provide IT support
- Documentation & Process Management
Required Qualifications
Experience
- 8-9 years in IT management, security operations, or IT leadership roles
- Proven track record implementing enterprise security tools (Arctic Wolf)
- Demonstrated success managing vendor relationships and contract negotiations
- Experience preparing for HIPAA, SOC 2, or similar compliance frameworks
- Hands-on experience with firewall, VPN, and network security implementation
- Experience managing security incidents and coordinating response
- Track record of building IT processes and documentation from scratch
Technical Knowledge
- Enterprise security tools: EDR, MDR, SIEM, firewalls, VPN
- Identity & access: Google Workspace, Okta, Azure AD, SSO, MFA
- Compliance frameworks: HIPAA, SOC 2, HITRUST (preferred)
- Asset management: Device tracking, software licensing, inventory systems
- Incident response: IR procedures, forensics, remediation
- Networking: TCP/IP, VPNs, firewalls, DNS, network segmentation
- Endpoint management: MDM, patch management, endpoint security
Soft Skills
- Exceptional documentation skills - Everything you do is documented clearly
- Highly organized - You build systems, processes, and checklists
- Process-oriented - You love creating repeatable workflows
- Vendor management - Strong negotiation and relationship building
- Communication - Translate technical concepts for non-technical audiences
- Project management - Track multiple initiatives simultaneously
- Calm under pressure - Handle incidents methodically and professionally