About Orderful

Orderful is reinventing how businesses connect and trade. We modernize EDI - the backbone of $5T+ in global commerce - so companies can click-to-trade with any partner fast. We’re Series B and among the fastest-growing in supply-chain tech, with 2× YoY growth. Our culture is high-ownership, high-tempo, and low-ego; we iterate quickly, care deeply about customers and teammates, and love turning manual operations into products. If that sounds like you, let’s talk.

Our Core Company Values

As a team, we're guided by three core values. They impact what we are building, while helping us stay true to ourselves and accountable to each other.

1. Commitment to Customers
2. Learn, Iterate, Grow
3. Build a Great Community

Why work with Orderful?

• Unlimited PTO
• A week off for everyone in December during the winter holiday period
• Competitive Compensation
• Lifestyle Work From Home Benefit
• Health Insurance (Life, Medical, Dental, Vision, EAP)
• Opportunity to make significant impact on the growth of a company
• Remote Work
• Flexibility
• Stock Options
• Weekly Yoga

• Unlimited PTO
• Competitive Compensation
• Lifestyle Work From Home Benefit
• Health Insurance (Life, Medical, Dental, Vision, EAP)
• Progressive Work Environment
• Opportunity to make significant impact on the growth of a company
• Remote Work
• Flexibility
• Stock Options
• Weekly Yoga

About the role

As the Director of EDI & API Network Configuration, you will lead the operational team responsible for building and maintaining the critical network assets that power customer "go-lives." This is a leadership role focused on technical enablement—you will oversee the guidelines, labeling, and communication channels (AS2/SFTP) that make partner integrations fast, repeatable, and low-risk. Your mission is to maintain a "go-live ready" network at scale while bridging traditional EDI infrastructure with modern API principles.

Key Responsibilities

• Process & Asset Ownership: Own end-to-end workflows and standards for all configuration streams, including EDI account requirements, certification, and label template governance.
• Operational Excellence: Establish and monitor high-precision SLAs, QA checks, and metrics (throughput and rework rates) to ensure production-grade execution.
• Team Leadership: Lead a high-performing configuration team through coaching, work allocation, and the development of rigorous training standards.
• Strategic Prioritization: Build and maintain an intake model that aligns team resources with business priorities, customer tiers, and go-live timelines.
• Product & Engineering Partnership: Collaborate with technical teams to automate manual configuration steps and improve self-service tooling for scaling.
• Network Risk Management: Proactively identify and resolve connectivity risks, such as channel instability or coverage gaps, to prevent downstream escalations.
• Continuous Improvement: Drive initiatives to eliminate recurring defects and improve the overall efficiency of the onboarding ecosystem.

Requirements

• Established Operations Leader: A proven track record of leading production-style teams in high-scale environments like B2B integration, fintech, or logistics.
• Deep Domain Expertise: Demonstrated success in setting operational metrics (SLAs) and running high-accountability teams focused on technical configuration.
• Process Architect: Accomplished at building repeatable systems, enforcing rigorous standards, and managing complex cross-functional workflows.
• Strategic Communicator: Strong leadership skills with the ability to coordinate work across Customer Ops, Product, and Engineering departments.

Preferred Qualifications

• Direct experience with EDI certification workflows and API connectivity.
• Technical familiarity with B2B communication protocols (AS2, SFTP) and certificate management.
• Knowledge of label standards (e.g., GS1-128) and template governance.

At Orderful, one of our core values is building a great community. We are looking for strong, diverse, and supportive team members. We welcome everyone to apply. Come join our team, where we celebrate differences, play to our strengths, and encourage growth!