Physical Therapy Patient Account Representative

Location: Atlanta, GA
Schedule: Hourly Full-time, On-site
Compensation: Competitive hourly rate + benefits
Perks: Hands-on involvement in patient billing, problem-solving with insurance carriers, critical role in supporting financial health of the practice

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You’ll Do

As a Patient Account Representative at OrthoAtlanta, you’ll:

• Manage credit balances, patient balances, and insurance (non-patient) claim resolution.
• Follow up on outstanding accounts receivable in a timely and accurate manner.
• Meet and maintain cash collection metrics and reimbursement goals.
• Review Explanation of Benefits (EOBs) and payer contracts to ensure correct payments.
• Collaborate with insurance representatives, billers, coders, administrators, and physicians to resolve claims and denials.
• Handle contracted and non-contracted payer issues, self-pay, and third-party reimbursement concerns.
• Investigate and resolve reimbursement issues, including denied or corrected claims.
• Provide education to Business Office Assistants on clean claim entry and insurance updates.
• Step in to support Business Office functions as needed.

A Great Fit If You…

• Are detail-oriented and thrive on problem solving.
• Enjoy working independently while collaborating across teams.
• Communicate clearly and effectively with patients, providers, and insurance representatives.
• Stay organized and manage multiple priorities effectively.
• Take pride in supporting accurate billing and timely resolution of accounts.

What You’ll Need

• High School Diploma or equivalent.
• 2+ years of medical billing and collections experience.
• Basic math and accounting knowledge.
• Familiarity with CPT and ICD-10 coding.
• Knowledge of HMO, PPO, Managed Care, Indemnity, and Government plans.
• Strong organizational, time management, and communication skills.
• Proficiency with Microsoft Office; Epic experience preferred.
• Professional discretion when handling sensitive information.

Why OrthoAtlanta?

• Play a critical role in ensuring the financial health of the practice.
• Be part of a supportive, mission-driven healthcare environment.
• Gain in-depth experience with payer contracts, insurance follow-up, and claims resolution.
• Make a direct impact on both patient experience and organizational success.

Ready to bring your billing expertise and problem-solving skills to a dynamic healthcare team?
Apply today and help OrthoAtlanta deliver excellence in patient care and service!