Applicant Requirements

We request that you submit both a resume AND cover letter that demonstrates your interest and qualifications for working in a ministry and street outreach management position. You will not be considered without both. Please see requirements below.

About OurCalling

OurCalling is a ministry specifically focused on the unsheltered homeless community. We operate an outreach center for the homeless community near downtown Dallas. We are passionate about loving and helping the unsheltered homeless transition to better lives. We are a faith-based ministry where every job is a ministry position. Each staff member should be able to clearly share the Gospel and communicate their own testimony. While everyone on the team wears multiple hats, our primary function is getting people off the street and helping them walk with Jesus. We want everything that we do to point to Jesus. We serve 200-400 guests daily. We are a “zero-barrier” facility that is welcoming and compassionate to all who enter.

Job Summary: 

The Street Outreach Manager leads the Street Outreach Care Ministers by equipping them to do their most excellent work by directing, guiding, and organizing their tasks and goals for the day. We primarily serve the chronically, unsheltered homeless population. Our homeless friends (Guests) are survivors who have experienced vast amounts of trauma. We use resources, services, and relationships to create opportunities for Gospel-centered conversations. We are careful in our interactions to demonstrate to our Guests and volunteers how to live out the truths of the gospel and let the love of Christ control our actions. Meets weekly with the Director of Programs and other Program Managers. This position will collaborate with other agencies and businesses in regards to street outreach (Continuum of Care, police, other non-profits).

Job Responsibilities:

• Lead Street Outreach meetings
• • Team Huddle, 1-on-1 Meetings, Annual Reviews
• Lead, Manage, and hold Accountable Street Outreach staff related to achieving OurCalling’s mission and team Key Performance Indicators.
• Train Street Outreach Team new hires
• Responsible for volunteer ride-alongs with Street Outreach Care Minister teams
• Provide strategy for the Street Outreach staff in terms of rideouts to predetermined sectors within Dallas County
• Manage app reports and hotline calls daily and assign to team members
• Oversee Street Outreach resource inventory
• Manage expense and PTO submissions by Street Outreach team members
• Manage Street Outreach Team collaboration with Placement Solutions Team to ensure their compliance with placement protocols related to exit plans for Guests who are seeking to get off the streets
• As a part of the larger OurCalling team, collaborate with other departments to meet needs of Guests
• Advise and advocate for homeless Guests who are navigating social services in Dallas to escape the streets, while walking together through the process
• Model and teach team how to track and record relationship-building case notes through in-house case management system
• Actively encourage personal self-care to remain fresh and strong as a minister to our Guests

Education & Experience: 

• Bachelor's degree, required; concentrations in psychology, counseling, sociology, social work, philosophy, theology or other similar degree programs, highly preferred
• Experience working with people who have mental illness, addictions, significant trauma, and/or medical issues, required
• Experience leading multiple team members, highly preferred
• Three years of related lived experience or outreach and compassion ministry experience, required
• Experience in pastoral care toward those struggling with addiction, mental illness, abandonment, homelessness and poverty, preferred

Skills & Abilities:

• Knowledgeable of the Bible and comfortable witnessing, discipling, and encouraging others
• Comfortable leading a small group of volunteers
• Resolve conflict that may occur between team members
• Direct staff towards achieving OurCalling and Street Outreach Team goals and objectives
• Demonstrable track record of maturity, integrity, taking personal initiative, being flexible in a busy and fast-paced environment as a trusted leader, working effectively across the department lines
• Able to lift at minimum 15 pounds, drive a van, walk long distances, use an iPad to track case notes, and willing to help Guests with hygiene challenges
• Ability to execute trauma-informed care, preferred
• Humble with the ability to listen well and accept constructive feedback from ministry members

Additional Qualifications

• Upholding a close and growing relationship as a disciple of Jesus Christ

Our Benefits:

We offer an excellent Total Rewards benefit package that includes over 3 weeks’ Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.