Pace is the AI operations partner for the world's leading insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsourcing in financial services outsourcing every year. We’re here to change that working side-by-side with some of the largest companies in the world.
Role
We’re looking for someone to own the rollout, success, and expansion of Pace’s agents at our largest insurance customers.
Working directly with customers, you’ll lead deployments to ensure our agents drive measurable impact, and expand usage across workflows and business units. You’ll sit at the intersection of customer operations, product strategy, and growth.
What this looks like in practice:
- Translate customer operations into product direction: Work closely with customers to discover their pain points and success criteria, and translate those insights into clear product requirements and priorities.
- Drive executive-level value narratives: Lead demos, pilots, and business reviews that clearly articulate ROI, operational impact, and expansion opportunities to customer stakeholders.
- Partner with Product & Engineering: Collaborate with Engineering and Product to drive roadmap, surface gaps, edge cases, and improvement opportunities to the Pace platform.
You’re a great fit if you:
- Have high autonomy, a strong bias to action, and a genuine curiosity for understanding customers.
- Have experience operating at the intersection of customers, product, and GTM.
- Communicate clearly with executives, operators, and technical teams.
- Are comfortable turning messy, real-world workflows into clear, executable steps.
- Have a high-ownership mindset — you’re accountable for outcomes, not just deliverables.
- Bonus: Founder or startup experience.
Team characteristics
The Pace team has a couple of defining characteristics:
- Integrity: The most important thing is working with good people who want to have a massive impact on the world. Our team genuinely wants to do the best work of their careers and know it’ll take 5-10 years of focus to deliver.
- Ambition: The ambition for this company is not just a good vertical AI business but a $100bn+ outcome across vertical services. We’re looking for people that rise that level of ambition. Often times this means they want to be the best at what they do, become leaders at scale or one day start their own company. Pace will be the best place to learn, deliver impact and advance your path to do something great.
At Pace, we're building a talent-dense team where teammates grow into leaders. This might mean growing into a world-class IC, owning a line of business, or leading teams. Whichever your path, we want to support you to grow at Pace and beyond for the long-term.
We're a <20 person team based in-person in New York and are lucky to be perfectly positioned with leading customers and top investors to make a real impact on one of the largest industries in the world.