These few words shape everything we do at Packback from the smallest decision to the largest. Over the last decade since our company’s founding, our team has seen first-hand the power of giving students intentionally designed spaces in their learning experience to be autonomous and curious. We have also seen the incredible benefits of using AI technology to shorten feedback loops and help students revise their work before they submit.
Packback is a pedagogy partner that uses technology as a “means to an end” to shorten feedback loops for students and instructors, improve writing and critical thinking skills, and cultivate student-centered, trust-based educational learning environments.
Packback is seeking a Director of Product to support our mission to help every student follow their curiosity and discover their unique voice.
Packback’s A.I.-powered platform is used by educators in both K-12 and higher education to help their students fall in love with the subject matter, drive personalized learning, and improve student critical thinking and writing skills through real-time AI feedback.
The Director of Product Design will report directly to the Chief Product Officer and will be responsible for overseeing the execution of our product roadmap, helping your team develop the best solutions to every problem, and measuring the success of those solutions.
The Director of Product Design will manage the successful delivery of the annual product roadmap, creating product briefs to onboard product managers and designers to key projects, ensuring that the projects are building the best possible solution to the core project goals and delivering the highest quality user experience, and performing detailed review of project specs and designs.
Most importantly, as our Director of Product Design, you will be responsible for championing our Packback’s Product Design Principles that focus on building a student-centered learning environment, and helping to scale these principles as our team grows.
What you'll do
Development of Project briefs based on the company roadmap and goals
Careful management of roadmap timelines
Being an excellent and proactive manager of a growing team of Product Managers and UX Designers
Reviewing project specifications, user experience designs and prototypes, and offering constructive feedback to guide projects to success
Close monitoring of project timelines and prioritizing as necessary
Establishing KPIs for each project and monitoring project success
Researching new market opportunities and reducing uncertainty on projects to help ensure success
Collaborate closely with product, engineering, and leadership teams to ensure the success of product initiatives (and overall company initiatives)
Overseeing hiring, training, and team development of our product design and UX functions
Requirements
We’re looking for somebody who is independent, self-motivated and eager to grow Packback’s capabilities.
Demonstrated experience managing the nuances of balancing business needs with user needs to design breakthrough solutions
8+ years of experience of experience working in product design, with 3 years directly managing and leading product designers
Demonstrated experience
Experience working within a small- to medium-sized product and engineering organization
Comfort researching open-ended problems to help drive down uncertainty for your teams
Comfort defining product KPIs and making data-driven design decisions
Exceptional management communication skills
A proven track record of leading effective product design teams, with experience successfully leading distributed/remote teams
Experience building a collaborative, safe, inspiring, and bold team culture which creates the conditions necessary for experimentation and innovation
Willingness to travel to the office roughly 1-2X per quarter, and occasional travel to visit key client for research.
While this is a remote position and travel is not a frequent requirement, you will be asked to come to the office approximately 2X quarterly (travel covered) and may travel to visit key clients for research
Additional Information
Why You Should Work at Packback
Mission - Even though we are an “AI” company, we believe that the things that make us human are more important than ever in education; curiosity, communication, connection, and every student’s unique voice. Packback’s mission is to empower every student to follow their curiosity and develop their unique voice. If you want to use AI, but want to do so in ways that empower and support educators and inspire students…this might be the right place for you!
Reach - Our platform, Packback Questions, is used by more than 1.5 million students and 10 thousand educators, who collectively author more than 10 million posts a year. You will be a part of building a platform that has a huge impact on inspiring curiosity in students.
Training - We offer opportunities for learning and mentorship. We value people who like to wear many hats. You can get involved with the front end, back end, infrastructure and data functions.
Ownership - Packback is a rapidly growing company. You will have responsibility for bringing innovative features to market while working closely with the product team.
Our commitment to diversity
Working in the Education Technology space, it is an ethical necessity for us to build a diverse and inclusive team in order to better consider the needs of our audience’s wide range of backgrounds and educational experiences. We provide regular training on topics of diversity, equity, and inclusion to all employees.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Product
Remote (United States)
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