PatchRx is on a mission to fundamentally improve the patient experience with taking prescription medication. The service – a universal smart pill bottle device and a provider-facing web application – helps patients take medication and helps providers manage patient compliance by streamlining true medication usage data back to care providers.
We believe that our team is taking part in a historic shift in the way we take medication, understand medication use behavior, and build healthier communities around the world. We’re happy you’re here, we look forward to meeting you!
About the role
We are seeking a highly organized and results-oriented Clinic Success Manager to manage a portfolio of relationships among our fast-growing customer base. PatchRx sells a turnkey remote therapeutic monitoring (RTM) solution to pain management clinics, and our key customer relationships are with clinic owners, providers, and administrators who manage day-to-day operations. The Clinic Success Manager will be a trusted partner to our customers to guide the clinic towards a successful adoption of PatchRx.
Reporting to the Director of Clinic Success, the ideal candidate for this role is someone who enjoys building relationships, problem solving, and driving execution of company goals. They are quick on their feet and able to tackle unforeseen challenges on a regular basis. This candidate is excited about the opportunity of building an amazing company, invigorated by change, and able to do whatever it takes to help us win.
This role will function as an account manager by executing our playbook to engage, grow, and retain customers and will work cross-functionally with our Implementation, Nursing, and Product/Engineering teams to support these initiatives. Since we partner with physical clinics, this role will require regular travel to visit clients.
What you'll do
Be the main point of contact and establish trusted, professional relationships with our customers
Lead regular check-ins and success touchpoints to deliver reports and present KPIs
Guide the financial success of PatchRx by sharing best practices, identifying growth opportunities, and working with internal teams to support our customers
Contribute to the development and execution of our Success playbooks to drive customer engagement and program confidence
Visit clinics to complete program assessments and meet with stakeholders
Think outside the box to find new ways to increase PatchRx adoption and engagement
At least 3 years of experience in account/client management or medical device/pharmaceutical sales
Experience working with healthcare providers, nurses, healthcare facilities, or a health tech company
Superior verbal and written communication skills
Ability to lead meetings and presentations to drive program value and deliver insights
Experience with business analytics and building dashboards
Proficiency in G Suite and MS Office (Excel, Powerpoint)
Willingness to travel (up to 50%)
Nice to haves:
Knowledge of health insurance and or revenue cycle management
Proficiency in Hubspot or other CRM tools
We explore. We believe that exploring the world around us helps us find connections between disparate things and spurs innovation. We have an unlimited vacation day policy which we’ll encourage you to use to travel, rest, and explore the world around you.
We invest in your life. We want to provide you with resources to meet your needs both in and outside of work. We offer fully remote work for those interested, provide up to $1,500 in stipends to make working from home fun and productive, and provide generous PTO, health, vision, dental, student loan repayment, and HSA benefits.
We want you to grow. We are a team that supports each other’s professional and intellectual growth. You’ll have access to regular opportunities to learn from teammates and invest in your professional development with up to $1,000 per year for employees to pursue paid classes, certifications, and opportunities relevant to your work at PatchRx.
We offer highly competitive compensation packages. Our team is our most valuable asset. We want everyone who works for us to feel fairly compensated for the impact they bring to our mission. That means we allow you the flexibility to adjust the equity to cash ratio in your package while providing full benefits and taking your cost of living into account.