About the Company: Recura, now a part of PatientNow, is an AI startup building automated sales and marketing for cash-based medical clinics. Our customers are majority women-owned businesses and rely on us to deliver intelligent, reliable AI experiences that drive revenue and growth and serve their customers.

The Role

As our Founding QA Engineer, you’ll build and own the systems that ensure our AI agents, integrations, and platform work flawlessly for every customer. You’ll design and execute test plans, write automation and regression tests, manage the bug backlog, and gate our daily release cycle. This is a hands-on role that blends technical testing, process creation, and proactive quality management - perfect for someone who wants to define QA from the ground up at a fast-moving AI startup.

This role will be required to be in-office at our Brooklyn, NY location.

What You’ll Do

• Own release testing and quality gates - approving daily releases and ensuring that new builds meet reliability and functional standards.
• Develop and maintain test automation for key features and integrations using tools like Playwright or Cypress.
• Manually test major new features and customer flows, creating detailed checklists and regression suites.
• Proactively identify and reproduce AI agent failures, including testing phone and text conversations with customers’ AI agents to ensure natural, accurate, and compliant interactions. Log and track issues to resolution. 
• Own the bug backlog - prioritize, communicate with engineering, and ensure critical issues are resolved before release.
• Collaborate with support to reproduce customer issues and document reproducibility steps; act as backup for the support team during spikes or outages.
• Write and maintain test plans and release checklists for new features and major releases.
• Continuously improve QA processes - implement structure, automation coverage, and visibility into product quality metrics.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience

• 3-5+ years of experience in QA engineering or software testing, ideally within SaaS or startup environments.
• Proven experience in both manual and automated testing - comfortable building and maintaining test suites.
• Strong understanding of web app testing, including APIs, integrations, and conversational AI flows (voice and text). Experience with Next.js is a plus.
• Familiarity with tools like Playwright, Cypress, Postman, or similar frameworks.
• Ability to write clear, reproducible bug reports and manage a structured backlog.
• Organized and detail-oriented, with a bias toward process and follow-through.
• Strong communication skills and ability to collaborate cross-functionally with support, product, and engineering teams.
• Comfortable working in a fast-paced startup where you’ll define many of the standards yourself.
• Experience testing AI or automation systems, preferred.
• Exposure to customer-facing support or debugging workflows, preferred.
• Familiarity with Zendesk or similar support platforms, preferred.
  
  

Why Join Us:

• Be the first QA hire and define how quality and reliability are built into our product.
• Work closely with product and engineering to ship high-quality releases at startup speed.
• Shape the testing infrastructure, automation strategy, and release processes from the ground up.
• Competitive compensation, benefits, and the opportunity to make an outsized impact on both our product and our customers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com or mail@ats.rippling.com