Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values –

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: As part of the product organization, the UX Designer will partner with product management, product marketing, and current design team members to ideate innovative and intuitive solutions to fulfill PatientNow’s product roadmap. This role will be critical to ensuring our solutions provide an ideal user experience that both delights customers and ensures they are maximizing real business outcomes. In partnership with current design staff, they will be responsible for continuing the evolution of the PatientNow design system and standards, supporting our position as the industry leading provider of best-in-class aesthetic technology.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Partner with product management in discovery and requirements gathering, to ensure solid understanding of user needs and opportunities to deliver easy-to-use capabilities
• Translate product requirements, including epics, user stories, acceptance criteria, and/or low-fidelity mock-ups into high-fidelity prototypes
• Incorporate customer feedback or other customer insights into design decisions
• Ensure timely delivery of design prototypes aligned with quarterly planning cycles to ensure development stays on schedule as planned in roadmap
• Partner with product management to present prototypes to technical teams and participate in refinement sessions to convey the scope of what needs to be built and the user experience desired
• Where needed, conduct discovery independently through customer interviews or other feedback sessions on design concepts to ensure alignment with customer needs
• Proactively identify challenges and recommend solutions to enhance overall user engagement and satisfaction
• Collaborate with current design staff to create and maintain a design system roadmap, articulating plans to expand and improve the PatientNow design system over time
• Maintain and organize design assets, including prototypes and other documentation for easy access and reference internally
• As needed, partner with product management to present on design concepts to other internal stakeholders to help team members understand upcoming changes to our solutions and what the proposed user experience will be
• Assist in creation of prototypes that demonstrate longer term innovation and product vision, in partnership with the Chief Product Officer, product management leadership, and product marketing leadership

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience:

• Bachelor's degree in interaction design or equivalent experience
• Minimum of 4-5 years in a design or user experience (UX) capacity
• Familiarity and experience with standard design, prototyping and user research tools, such as Figma, Miro
• Basic understanding of Agile best practices and scrum ceremonies
• Strong attention to detail and ability to self-organize
• Exceptional communication skills, both verbal and written, with the ability to effectively present concepts around user experience and design to technical and non-technical audiences
• Strong ability to build rapport with internal and external parties, including customers
• Excellent problem-solving skills and ability to work effectively across departments
• Experience working with desktop, web, and mobile solutions including iOS and Android apps
• Understanding of Agile development practices a plus
• Ability to work in a fast-paced, deadline-driven environment
• Comfortable working on a distributed team and collaborating remotely

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.