Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values –

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: As the Product Manager for Payments, you will act as the product team lead for payments initiatives, ensuring successful definition and delivery of the PatientNow payments roadmap. This will require cross-functional collaboration throughout the organization to deliver a truly integrated payments experience that both delights practices and supports their revenue growth strategies.

In this role, you will own: discovery with customers; creation of requirements that align to user needs; ideation with design/UX to produce designs and prototypes; collaboration with tech teams to ensure successful delivery of defined requirements; coordination with internal stakeholders including product marketing, sales, marketing, service delivery, and support to bring new payments capabilities to market.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate with the Chief Product Officer and other product leaders to translate PatientNow business strategy to payments product strategy and product roadmap
• Act as primary point of contact for relationships with processors and card brands, ensuring alignment on compliance requirements, contract terms, and financial benefits
• Conduct customer discovery, including on-site visits, virtual interviews, or ideation/design workshop sessions to elicit feedback and uncover customer pain points
• Define requirements for payments feature enhancements or net new capabilities, including writing of user stories with acceptance criteria
• Conduct ideation sessions with user experience/design counterparts to produce high-fidelity mock-ups and workflows
• Where needed, conduct Alpha or Beta testing to gather more in-depth customer feedback in advance of go-to-market and launch of new features
• Partner with ScrumMasters to track progress of payments roadmap delivery, while monitoring risks and advocating for support where needed throughout the process
• Coordinate with product marketing and other internal stakeholders to successfully execute on new payments feature or product launches
• Enable go-to-market efforts by participating in webinars, thought leadership, or other activities as needed 
• Create business cases or other analyses in partnership with finance to support payments growth, as needed
• Collaborate with product marketing on payments-focused competitive and market analyses, to ensure strong internal understanding of the payments landscape and differentiation opportunities
• Partner with internal compliance subject-matter experts to maintain ongoing understanding of PCI compliance requirements, while reporting out status of compliance initiatives regularly
• Partner with customer-facing teams where needed to address customer enhancement requests, payments-related defects, or other escalations that require resolution
• Support continued growth of company-wide payments expertise by acting as an payments subject-matter expert and conducting internal enablement or other educational sessions where needed

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience:

• Fluent in English with excellent verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Strong attention to detail and problem solving skills
• Experience wireframing and prototyping, rapid prototyping and other design tools
• Experience conducting discovery to gather and consolidate requirements through discussions with customers and cross-functional internal stakeholders
• History of writing user stories with acceptance criteria for the software development life cycle
• Experience in business optimization, problem-solving, or strategic solution roles with progressive responsibility, preferably within the elective medical industry
• Ability to work under pressure and meet constantly changing timelines
• Strong attention to detail and excellent problem-solving skills
• Exceptional process and organizational skills with the ability to mobilize change
• Familiarity with the SDLC, Jira, Kanban, Confluence

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.