About Paubox

Our mission is to become the market leader for HIPAA compliant email security. 

We are driven by the Paubox Foundations, which are core principles we care intensely about. They lay the groundwork for building a company of long-lasting and exceptional value.

The Paubox Foundations are:

• Customer feedback. We use customer feedback as our roadmap of what to build and when to build it.
• Big ideas matter. We know customers want security, reliability, and ease of use. These are big ideas that will not change over time.
• GSD. We don’t just talk about getting the job done; we get the job done.
• We do the homework. In a fast-paced environment, we do our homework before we embark. We don’t skip the hard work or ignore the details.
• Honesty and trust. Honesty builds trust with our customers and our team. We know that honesty is essential to thriving at Paubox.
• Clear communication. We thrive when there is clear, consistent communication with customers and with each other.
• Data-driven. Business decisions are driven by data, not emotion.
• We are leaders, not followers. We provide leadership in our industry, to our customers, and in our communities.

As only the paranoid survive, we know that to ensure future success, we must become an AI-native company. In other words, we are growing while keeping headcount relatively flat. We are not pursuing AI to replace people.

About the role

We’re looking for a Tech Support Specialist to join our fully remote support team. We support our customers via email, tickets, phone, and screen sharing sessions – and we take pride in taking care of our customers.  Although this position is remote, you must be located and authorized to work in the U.S.

The required hours of work for this position are 8am-5pm pacific, Monday through Friday.

Your day-to-day

• Providing Level 1 technical support 
• Owning, investigating, and resolving technical issues
• Escalating severe situations and any product issues
• Following up with customers to ensure customer satisfaction
• Updating and creating help docs as needed, for both internal end external stakeholders
• Delivering an A+ customer experience all day, very day

What you'll need to succeed

• Bachelor’s degree or relevant experience
• Experience providing support to B2B SaaS customers
• Excellent written and verbal communication skills
• You're polite, friendly, and professional
• Ability to quickly learn technical skills
• Ability to understand customer concerns and problem solve

It would be great if you also have

• Experience with Hubspot
• Familiarity with email setup, configuration, and domain records
• Experience working with server logs and command line
• Experience working in a fast-paced startup environment

What you'll get from us

• A fully-remote work environment, no RTO here!
• Cigna or Kaiser Permanente healthcare coverage (location dependent)
• Dental and vision insurance through Guardian
• 401(k) retirement account
• Sick and vacation time totalling 28 days per year
• 8 paid annual holidays
• Stock option grants
• Company-provided Macbook
• $500 quarterly stipend for professional development

Salary data for this role

• Annual base salary is $58,656.00
• Bonus potential up to $8,000 annually