About Paubox

Paubox is a remote-first B2B startup changing the game around HIPAA compliant communication, providing secure communication for modern healthcare. We are a series A company with over 6,500 customers that leverages customer feedback to build innovative email security solutions that our customers love. Our patented email security features protect healthcare organizations from internal and external cybersecurity threats, all with an unwavering focus on ease of use, security, and reliability. 

Pauboxers are an eclectic group of individuals from across the US, who find commonality in our customer-driven mission to make secure communication easier in healthcare.

At Paubox, we strive to create a remote workplace that is diverse, inclusive, and transparent. But being remote doesn’t stop us from building connections! Pauboxers connect through casual non-work Slack channels, quarterly team bonding events, one-on-one virtual coffee chats, and the occasional team or company-wide offsite retreat.

About the role

As an Account Manager at Paubox, you will be responsible for managing and nurturing relationships with our existing customers. This role will play a key role in driving expansion revenue by identifying and capitalizing on opportunities for upselling and cross-selling additional Paubox products and services.

Your day-to-day

• Develop and maintain strong relationships with new and existing customers
• Conduct regular check-ins to ensure customer engagement
• Collaborate with our Customer Success team to drive adoption and maximize the value clients receive from our products
• Identify opportunities for upselling and cross-selling additional features, products, or services
• Develop and execute strategies  to achieve expansion revenue targets
• Create and present proposals to customers for additional services or product upgrades.
• Negotiate and close expansion deals
• Provide insights and recommendations to both customers and internal teams based on account performance
• Work closely with sales, marketing, and engineering teams to ensure alignment on customer needs

What you'll need to succeed

• A hunger to succeed in tech Sales
• Initiative to go above and beyond to thrive in a new motion
• A willingness to prospect and experiment 
• The ability to overcome objections
• An ear for hearing buying signals from customers
• Demonstrated history of exceeding quotas
• Proficient in HubSpot
• Ability to think strategically and execute on abstract ideas
• Adaptability
• Previous experience selling into healthcare
• 2+ years in a quota-carrying sales or revenue-focused account role

What you'll get from us

• A fully-remote work environment, no RTO here!
• Cigna or Kaiser Permanente healthcare coverage (location dependent)
• Dental and vision insurance through Guardian
• 401(k) retirement account
• Sick and vacation time totally 28 days per year
• 8 paid annual holidays
• Stock option grants
• Company-provided Macbook
• $500 quarterly stipend for professional development

Salary data for this role

• Base annual salary range $70,000-$90,000 depending on experience
• Commission and bonus plan based on performance

Paubox is an equal opportunity employer. All qualified applicants will be considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn. This is a full-time remote position, and requires individuals to operate a company-provided computer effectively for the duration of their workday. Some domestic travel will be required for this position.