About Paubox

Paubox is a remote-first B2B startup changing the game around HIPAA compliant communication, providing secure communication for modern healthcare. We are a series A company with over 8,500 customers that leverages customer feedback to build innovative email security solutions that our customers love. Our patented email security features protect healthcare organizations from internal and external cybersecurity threats, all with an unwavering focus on ease of use, security, and reliability. 

At Paubox, we strive to create a remote workplace that is diverse, inclusive, and transparent. Pauboxers are an eclectic group of individuals from across the US, who find commonality in our customer-driven mission to make secure communication easier in healthcare.

About the role

Do you have a knack for sparking action and helping customers cross the finish line? We are looking for a proactive, high-energy Sales Coordinator to join us for a 2-3 month contract focused on customer activation. Your mission is simple but critical: connect with newly signed customers who haven't yet started their journey and get them scheduled with our technical implementation team. You’ll be the bridge that turns a signup into a successful, secure implementation, ensuring our customers realize the value of Paubox as quickly as possible.

Your day-to-day

• Drive customer adoption by proactively reaching out to customer who have not yet implemented our solutions to drive urgency and engagement.
• Craft and send personalized emails and conduct light follow-ups to encourage customers to take the next step.
• Assist customers in getting booked on the implementation team’s calendar via scheduling links.
• Identify and remove blockers such as timing issues, internal ownership confusion, or general questions about the next steps for customers.
• Collaborate with the customer success and implementation teams to ensure a seamless handoff for scheduled onboarding sessions.
• Assist in maintaining accurate records of outreach efforts and success rates to help us evaluate the effectiveness of this new activation motion.

What you'll need to succeed

• Excellent written and verbal skills with a talent for professional "persistent-but-polite" follow-up.
• A self-starter mindset focused on meeting booking targets and moving customers through the journey.
• Ability to quickly learn the Paubox product suite and use modern scheduling and CRM tools.
• The ability to understand a customer's specific situation and provide the right nudge to get them back on track.
• Ability to work a flexible schedule of 20–30 hours per week with significant overlap during US business hours.

It would be great if you also have

• Prior experience in a B2B SaaS environment, particularly in sales, customer success, or account management.
• Familiarity with HubSpot or similar CRM platforms for tracking outreach.
• Experience working in a fast-paced environment where you can help define and refine new processes.

What you'll get from us

• A fully-remote work environment, no RTO here!
• Company-provided MacBook
• $25/hour
• This is a 2-3 month contract, with the potential to evolve into a full-time role based company needs