PAXAFE is a logistics orchestration & decision intelligence SaaS platform that helps Cold Chain planning, logistics and quality teams consolidate their transportation data agnostically, digitize and automate product quality and lane qualification decisions, and operationalize prescriptive recommendations in the transportation network.

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Acting as the cold chain trust layer whose mission is to drive towards zero transportation waste, PAXAFE works with cold chain manufactures and service providers to reduce product loss, improve operational efficiencies and make more informed decisions in real-time.

PAXAFE's vision is to become the backend intelligence infrastructure that powers every temperature, time and value-sensitive shipment in the world. 

PAXAFE is backed by great VCs (Framework Venture Partners, Ubiquity Ventures, Venture53, RoseCliff Ventures, etc.) and CVCs (Microsoft M12, Northwestern Mutual, Greenlight Re)

The Role

We’re looking for a Customer Success Manager to help lead customer implementations and define how PAXAFE delivers value across its life-science and logistics customers.

This is a hands-on leadership role for someone who thrives at the intersection of project management, technical understanding, and customer strategy. You’ll lead implementation projects, manage enterprise relationships, and work closely with product and engineering to ensure every deployment is successful — and scalable.

You don’t need to code, but you should be able to read API documentation, understand integration flows, and help customers and developers speak the same language.

What You’ll Do

·      Lead customer onboarding and implementations across PAXAFE’s modules: Command Center, Lane Qualification, Auto Product Release, and Risk Intelligence.

·      Translate customer goals into technical and operational plans, sequencing work across internal teams.

·      Manage integration projects involving APIs, webhooks, carriers, and IoT devices.

·      Drive project execution using Linear and other tools — ensuring clear communication, ownership, and follow-through.

·      Serve as the voice of the customer — gathering feedback and sharing insights to inform product roadmap and prioritization.

·      Build repeatable processes and playbooks to scale implementation and support future CS hires.

·      Collaborate cross-functionally with Engineering, Product, and Data to ensure timely, high-quality deployments.

·      Contribute to customer training, documentation, and internal knowledge-sharing.

Who We’re Looking For

·      5–8 years of experience in Customer Success, Implementation, or Technical Project Management within a SaaS or platform company.

·      Strong grasp of data integrations, REST APIs, JSON, and system architecture concepts — comfortable using Postman, Azure, or similar tools.

·      Excellent project management and communication skills — able to coordinate complex workstreams and translate between business and technical stakeholders.

·      Background in logistics, pharma, life sciences, or IoT environments is a plus, but not required.

·      Thrives in a startup environment — proactive, resourceful, and able to wear multiple hats.

·      Excited by the opportunity to build structure from scratch and shape the customer success function as we scale.

Why You’ll Love Working Here

·       High-impact mission: Every project directly supports safe, compliant delivery of the world’s most important products worldwide (e.g. vaccines, life-saving therapies, food, etc.)

·       PAXAFE has entered an exciting growth phase which provides for [and requires] a great deal of autonomy & leadership at every role & every level

·       You’ll be working with the world’s leading companies in Life Sciences (Pharma, CDMOs, Med Devices & Bio Tech) which are working on some of the most advanced therapies in the world

·       Startup ownership: Join a cohesive, collaborative team where your ideas shape the future of our platform

·       Remote-first flexibility: Work from anywhere (Central / Eastern US preferred).

·       Cutting-edge tech: LLMs & Agentic AI | Azure | Python | Prismatic | Supabase | PostgreSQL | LavinMQ | Inngest | IoT | shadcn | Linear | Figma

·       Growth opportunity: Step into a foundational technical leadership role with visibility to PAXAFE’s executive team.

·       Comprehensive benefits: Competitive base salary, equity participation, five weeks PTO, and full healthcare coverage

Our Core Values

·       Create Magic: Deliver products that exceed customer expectations and solve real problems elegantly

·       Own With Pride: Take ownership of outcomes and deliver with excellence

·       Navigate With Intent: Make strategic decisions with clarity and purpose

·       Think Deep, Act Fast: Balance thorough analysis with rapid execution

·       Enjoy the Journey: Celebrate wins and maintain perspective

·       X-hibit Teamwork: Collaborate across functions and support each other's success

·       Tackle With Empathy: Understand customer and team needs deeply before proposing solutions