Customer Success Manager, Pooled

About PDQ

PDQ, founded in Salt Lake City, UT, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates, a top-tier global PE fund. SimpleMDM and SmartDeploy are powered by PDQ. 

PDQ's Mission: We make device management simple, secure and pretty damn quick. 

 

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement.  


Job Description: 


This is a hybrid-role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters. 

 

PDQ is seeking an experienced Customer Success Manager to proactively engage with customers throughout their lifecycle as part of a pooled accounts team. Through thorough discovery, you’ll strategize beyond individual product retention to gain a deep understanding of which of PDQ’s other product offerings would best address the customer’s current pain points and goals for their environment. You will serve as a customer advocate and seller across many accounts covered in our pooled model and interact with them at various points in their  customer journey.  

How you might spend your day: 

  • Strategically identifying opportunities for product expansion within an existing product or to an additional PDQ product. 

  • Identify opportunities for product training and education in order to retain and grow existing customers. 

  • Effectively communicate application features and product information.   

  • Document product specific feedback from customers in a consolidated/consistent way and during regular intervals. 

  • Effectively uncover the root cause for low usage when customer is flagged at risk. 

  • Ensure annual renewal is secured. 

 

Who you are: 
 

  • Ownership: You take responsibility for projects, drive results, and deliver on commitments 

  • Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions 

  • Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork 

  • Improvement: You continuously seek opportunities for growth, innovation, and personal development 

  • 2+ years of SaaS/B2B sales experience

  • Experience assisting with or leading with customer demonstrations and contract negotiations

  • Firm grasp of CRM software (we use Salesforce), as well as Microsoft Office (Outlook, Excel, Word and PowerPoint)   

 

We’re looking for people who have: 
 

  • Natural curiosity and proactivity – you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins 

  • Strong aptitude to grasp technical products and concepts and convey them through product demonstrations 

  • Ability to demonstrate skilled discovery leading to uncovering customer opportunity 

  • Excellent pipeline hygiene and attention to detail 

  • Excellent interpersonal skillset, particularly with the ability to build authentic business relationships    

  • Strong focus on goal attainment and consistently driving towards achieving and exceeding targets 

 

Tools we use: 
 

  • Slack  

  • Salesforce   

  • Microsoft Office 

 

PDQ Perks & Benefits

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:
 
  • 4-Day Work Week
  • Managers who champion professional development 
  • 100% Premium Coverage for medical, dental and vision for you and your dependents
  • 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
  • Company Match of the first 6% of your employee deferrals 
  • Flexible Paid Time Off Policy that treats you like the adult that you are
  • Health Savings Account (HSA) and wellness incentives
  • Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment. 

*Currently, candidates who are eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

Revenue

South Salt Lake, UT

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