About Pear Suite

Pear Suite is a care navigation and community health platform purpose-built for Medicaid and Medicare populations. We empower community health workers and local care teams to provide personalized, culturally competent care—and enable their organizations to scale services, capture revenue, and improve outcomes. As we scale rapidly across the country, we are looking for a multi-disciplinary leader to strengthen our operations in compliance, technology management, and quality assurance.

Title: Compliance, IT, and QA Manager

Type: Full-time

Pay: 90 - 110K

Location: Remote 

Reports to: Chief Technology Officer

About the role

Pear Suite is seeking a hands-on Compliance, IT, and QA Manager to lead our efforts in data security, quality assurance, regulatory compliance (including HITRUST, HIPAA, SOC 2), and internal IT operations. You will serve as a cross-functional partner to Engineering, HR, and Customer Success teams to ensure our systems are secure, our software is reliable, and our operations meet or exceed industry standards.

What you'll do

Compliance & Security

• Maintain and improve compliance with HITRUST, HIPAA, and SOC 2 frameworks
• Own internal policy development, training, and enforcement
• Lead annual risk assessments and coordinate third-party audits
• Monitor security practices and incidents, and drive mitigation efforts

Internal IT Management

• Own employee onboarding/off-boarding processes from a system access/security perspective
• Manage internal tools, access controls, device management, and vendor reviews
• Work with the CTO to manage our GCP infrastructure compliance posture
• Support incident response and change management procedures

Quality Assurance

• Manage QA processes for both internal tools and customer-facing features
• Collaborate with Engineering and Product to implement testing plans (manual + automated)
• Track and improve software reliability metrics, including bug regression and release quality

Qualifications

• 4+ years of experience in compliance, IT, security, or QA roles, ideally in healthcare or a B2B SaaS startup
• Deep understanding of HIPAA, HITRUST, SOC 2 frameworks
• Experience managing audits, security assessments, or vendor risk programs
• Familiarity with QA methodologies, including test planning, bug tracking, and regression testing
• Strong communication and cross-functional collaboration skills
• Self-starter with excellent time management—comfortable operating independently in a fast-paced, ambiguous environment
• Adaptable and resourceful—willing to wear multiple hats and take ownership across domains
• Proactive problem-solver with a bias for action and continuous improvement

Nice to Have

• Experience with GCP, device management tools (e.g., Kandji, Jamf), or SSO/identity platforms
• Knowledge of Medicaid/Medicare data and healthcare compliance models
• Previous experience in a startup or scaling environment

Why Pear Suite?

We’re a mission-driven team committed to health equity and innovation in community-based care. You’ll thrive here if you’re eager to take initiative, value autonomy, and enjoy building structure where none exists. Join us to build scalable, human-centered technology that empowers frontline workers and improves lives across the U.S.