Pepsi of Worcester & Windham is a family-owned and operated independent Pepsi franchise in operation since 1956. We service the greater Worcester County, MA and Windham County, CT areas.

About the role

• We are looking for a skilled field service technician experienced with beverage equipment maintenance, fountain repair, and installation. This position is responsible for repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This position works independently and has frequent customer contact. Great communicational skills are essential! 
• This position requires kneeling, squatting, crouching, crawling, and bending when making repairs, often in low places.  May require lifting, carrying, pulling and/or moving between 20 and 45 pounds over workday.

What you'll do

• Repair and perform preventative maintenance on marketing equipment.
• Establish positive communication with contacts at service calls.
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, and refrigeration)
• Collect accurate and complete equipment and customer information.
• Maintain parts inventory on service truck.
• After each call, complete documentation on daily activity form.
• Transport miscellaneous items (e.g., compressors for repair, Co2 tanks, refrigerant, etc.)
• Adjust Co2 pressures and syrup ratios to proper amounts.
• Relay problematic service issue details to other team members when seeking guidance/assistance.
• Educate customers on their cleaning and upkeep procedure responsibilities.
• Work in rotation on weekends, stand-by position during the week and over time when service issues warrant obligation.
• Maintain an organized work area and punctuality with paperwork.
• Clean appearance and well spoken.
• Follow all safety requirements, regulations, and processes.
• Follow all driving rules and regulations when operating company vehicle.
• Regular, reliable, predictable attendance.

Qualifications

• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, fountain products, etc.)
• Preferred:
• • HVAC/R License.
  • Beverage Equipment Experience.
  • Plumbing Installation Experience.
• 18 years or older
• Valid driver’s license
• High School diploma or GED