Hello! 🦜

Thanks for checking out our job posting. You’ve already taken a tiny step towards being a part of our team – huzzah! We know that taking your next career step is as exciting as it can be exhausting. So, with that in mind, we’ve tried to keep our description simple and cliché-free to help you decide if PerchPeek and this role are a good match for you.

About PerchPeek

At PerchPeek we dream of a borderless world where people have the freedom to live and work where they please. Where ideas and resources flow where they’re most needed unrestricted by national borders. We strive to create a world of opportunity for anyone, anywhere – one move at a time.

Have you ever relocated? If so, you probably know how overwhelming it can be—immigration hoops, tax implications, housing, shipping, utilities, banking…the list goes on. No matter where in the world you go, relocating is complicated, time-intensive, and stressful. PerchPeek was conceived to change that.

We’re building a streamlined Mobility ecosystem to empower businesses and individuals to move anywhere in the world. We support employers and employees through every stage of the relocation process, providing an affordable, scalable, high-value service, powered by technology and relocation expertise.

About the role

We’re looking for someone with a strong track record in client-facing roles and the ability to operate both strategically and operationally. The primary focus of this role is onboarding new clients end-to-end, driving adoption across global accounts, and continuously improving scalable implementation processes. The Client Success Manager will also act as a strategic partner across PerchPeek teams, leading cross-functional projects and client success initiatives.

Role Responsibilities

Whilst every role in a startup has a degree of flexibility over time, here is what we see as the role’s main responsibilities:

• Account Implementation
• • Own the end-to-end implementation process for new accounts (2–10 per month across varying sizes)
  • Act as the primary point of contact for onboarding clients
  • Guide clients through setup, configuration, integrations, and stakeholder training to drive thorough adoption
  • Assess and refine the current implementation process, documenting and iterating on enhancements
• Client Success & Project Leadership
• • Provide policy consultation for new and existing clients
  • Define clear implementation milestones and success criteria
  • Evaluate and tailor implementation support across different account tiers
  • Manage cross-functional projects to ensure timely and successful delivery
  • Balance implementation workload with ongoing strategic projects to maintain momentum
• Process Improvement & Strategy
• • Lead initiatives to improve ways of working across individual accounts and the broader Account Management team
  • Collaborate with internal stakeholders to ensure improvements are adopted across teams
  • Contribute product ideas and tool recommendations to support a scalable implementation function
• Being a PerchPeek Ambassador
• • Represent PerchPeek at internal and external events
  • Support RFP processes and participate in client presentations as needed

About You

The type of person we think will be awesome in this role will likely have a track record of the below skills and experience:

• 4+ years of experience in client-facing roles (e.g. Customer Success, Implementation)
• Proven project management skills with the ability to drive outcomes
• Experience working with enterprise clients, with strong commercial awareness and the ability to identify expansion opportunities
• Familiarity with GTM teams, either through direct experience or close collaboration

While not necessary, we’re especially interested in candidates with the below:

• International experience
• Experience working in ambiguous, high-growth environments
• Process design experience (e.g. implementation or operational workflows)
• Background in consulting
• Excellent communication skills
• Strong commercial acumen

Pay & Benefits

Salary

PerchPeek values transparency in our approach to global compensation. We aim to be holistic, fair, and always improving. We are data-led and regularly evaluate our salary ranges against other companies of a similar size and stage. Total compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and location. In your first interview, we’ll have an open conversation about compensation.

The PerchPerks

• Company share options - be a business owner and have your very own little piece of PerchPeek. 
• Flexible Holiday and Leave - you’ll receive all statutory holiday plus wellbeing leave and flexible annual leave for you to rest, relax, or recharge as you see fit.
• Work from Anywhere - PerchPeek is a fully distributed company that supports employees in working wherever they’d like to be within the parameters of your role’s requirements. We offer an allowance to ensure your working environment suits you.
• Learning & Development Budget - so you can be proactive about learning something fun outside of your core role
• Regular socials, an annual offsite, and a meetups budget - or time spent turning colleagues into friends (corny but we don’t care).

Our commitment to inclusive hiring

Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability, we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.