Payments General Manager

We're looking for a Payments General Manager for a SaaS company specializing in the Association Management Software (AMS) space. This role will be responsible for leading the end-to-end strategy, growth, and optimization of the company’s integrated payments business. The company is highly-profitable and generating approximately $90 million in annual revenue. This role targets monetizing payments in the SMB SaaS market, driving innovation to deepen payments adoption and extracting greater value from its payment business. The Payments General Manager will report to the CFO and be expected to work cross-functionally with the Product, Engineering and Finance teams.

Personify 

Embrace a rewarding remote-first career within an inclusive environment, offering an engaging and meaningful employee experience. At Personify, our vision is to be a lifelong technology partner that supports associations, nonprofits and event professionals at every step of their journey.
 
The Personify technology platform includes: 

• Association Management Software(ThreeSixty, MemberClicks, and WildApricot) 
• Event Management Software(A2Z Events and Registration Tech) 
• Member Engagement Software(CommUnity, Classroom, Job Board and MemberApp) 

Offices 

We have four offices located in Austin, Atlanta, Washington-Baltimore, and Toronto, accessible to all employees. As a remote-first company supported by over 300 talented individuals, we believe our work can be done wherever our people choose to live in the U.S. and Canada allowing us to make a greater impact.  

Your Impact  

As a Payments General Manager at Personify, you will be responsible for leading end-to-end strategy, growth, and optimization of the company's integrated payments business.

Here’s how you will make a significant impact: 

• Develop and execute a comprehensive strategy to increase payment volume, maximize revenue from payment services, and differentiate the company’s payments offering in the competitive AMS market.
• Collaborate closely with product management, engineering, and marketing teams to launch new payment features, optimize payment workflows, and position payment solutions as a core value driver for SMB association clients.
• Identify and implement initiatives to boost payment revenue such as transaction fee optimization, upselling payment-related features, developing value-added services, expanding payment acceptance types, and improving conversion rates.
• Oversee relationships with payment processors, gateway vendors, and other technology/service partners to ensure reliable, secure, and cost-efficient operations.
• Stay current on trends in digital payments, especially in the AMS and SMB SaaS sectors; proactively propose and implement enhancements that create customer stickiness and lifetime value.
• Customer focus: Ensure payment solutions are tightly integrated into the core AMS platform and solve real needs for association customers, leading to increased satisfaction, retention, and wallet share.

What You Bring 

We are looking for the best of the best payments professionals who have demonstrated success in the Association Management Software (AMS) space and possess the skills to excel in our dynamic environment. 

• Proven history of monetizing payments within SMB SaaS environments, preferably in verticals similar to AMS.
• Demonstrated experience working cross-functionally with product, engineering, and marketing teams to drive product launch and usage growth.
• Strong financial acumen with experience managing payments P&L and tracking key performance metrics.
• Deep understanding of the payments landscape, especially the challenges and opportunities facing associations and SMBs leveraging SaaS platforms.
• Excellent vendor management skills and ability to navigate complex partner ecosystems.

Join the PersoniFam: A Career with Purpose

At Personify, our people are our greatest asset, and we're dedicated to fostering their growth and success. We offer competitive salaries, comprehensive benefits, and a culture that prioritizes work-life balance through our remote-first environment. Our commitment to support and empower our team members is unwavering, as we continually enhance our company culture.

• Engaging Remote-First Culture: Experience a dynamic company culture that embraces remote-first principles, offering opportunities for team offsites, gatherings at any of our four offices, and a variety of virtual events for both enjoyment and professional development. Our dedicated Culture Team ensures a vibrant mix of virtual and in-person activities to enhance team cohesion and opportunities to lean into our value of Service.
• Inclusive Employee Communities: Connect with our diverse Employee Resource Groups, including People of Color, Women's Network, and the supportive PersoniMoms community, promoting inclusivity and building strong bonds across our organization.
• Collaborative and Knowledge-Sharing Environment: Leverage our collaborative culture through company-wide Slack channels, fostering creativity, celebrating diversity, and sharing insights. Access ample resources for knowledge sharing via Confluence and our internal tools, enhancing teamwork and innovation.
• Comprehensive Career Development: Engage in our robust career development initiatives, including access to workshops led by career development and leadership professionals, transparent insights into career progression, internal training sessions, expert-led product demos, and ample resources for personalized development plans. Grow professionally with tailored programs designed to support your journey at Personify.
• Health & Wellness Initiatives: Recharge when you need with unlimited pre-approved PTO and 14 company holidays. Plus, benefit from company-wide Wellness Days and paid Volunteer Days, promoting both personal well-being and community impact. We provide a comprehensive [MA1] [CF2] [MA3] benefits package that protects our employees’ health and financial security – now and in the future.

Embracing Diversity

At Personify, we're dedicated to diversity and inclusion. We hire across the U.S., Canada, and Portugal to expand our talented team. Our proactive diversity recruitment strategy enhances representation at every company level.

We celebrate diverse backgrounds and perspectives, enriching our culture, operations, products, and relationships. We pride ourselves on supporting a diverse workforce and promoting a culture of action, accessibility, and support through employee resource groups and inclusive initiatives.

Join us to foster a workplace where diversity is recognized, celebrated, and embraced.

Apply now!

Recognized by BuiltIn Austin in its Best Places to Work Awards for three years in a row in 2019, 2020, and 2021, we spend our days creating a culture where people are comfortable being themselves, feel supported and heard, enjoy each other's company and have an opportunity to shine. 

Personify is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. Personify welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state/province, and local laws.

Job descriptions serve as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, Personify may have to revise, add to, or delete from your job duties per business needs. On occasion, we may need to revise job descriptions with or without advance notice to employees.

At Personify pay ranges are subject to change and assigned to a job based on country market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.