Market Response Representative

The Market Response Representative (MRR) is a critical member of the Personify marketing team and often the first point of contact for new prospects and customers. In this role, you will play a vital part in creating positive first impressions, qualifying interest, and ensuring inquiries are routed quickly and accurately.

The ideal person for this role is a self-motivated, goal-oriented, highly organized, and process-driven individual who is obsessed with obliterating monthly, quarterly, and yearly goals. You are a self-starter who is patient, resilient, resourceful, and understands that prospect nurturing is both art and science. You understand that results are commensurate with effort, activity, and high-quality communication—writing, calling, and listening. It’s important that you like interacting with people and solving problems because you’ll be speaking or emailing with them all day, every day.

Personify

Embrace a rewarding remote-first career within an inclusive environment, offering an engaging and meaningful employee experience. At Personify, our vision is to be a lifelong technology partner that supports associations, nonprofits and event professionals at every step of their journey.

The Personify technology platform includes:

• Association Management Software (ThreeSixty, MemberClicks, and WildApricot)
• Event Management Software (A2Z Events and Registration Tech)
• Member Engagement Software (CommUnity, Classroom, Job Board and MemberApp)

Offices

We have four offices located in Austin, Atlanta, Washington-Baltimore, and Toronto, accessible to all employees. As a remote-first company supported by over 300 talented individuals, we believe our work can be done wherever our people choose to live in the U.S. and Canada allowing us to make a greater impact.

Your Impact

As an MRR, you are the connector between marketing, sales, and our prospects. The impact you make directly influences pipeline growth, sales productivity, and customer satisfaction. You will:

• Respond promptly to inbound leads, web inquiries, and customer requests to ensure timely follow-up.
• Qualify prospects to determine fit based on predefined criteria, capturing relevant details, and enriching CRM records.
• Route qualified leads and customer inquiries to the appropriate sales or support team members for next steps.
• Serve as a trusted resource to prospects by answering initial questions, positioning Personify’s value, and building interest in the right solution.

Here’s how you will make a significant impact:

• Conduct outbound calls and targeted email follow-ups to re-engage warm leads and accelerate them through the funnel.
• Capture, maintain, and expand accurate records in Salesforce CRM by logging activities, updating prospect data, and tracking engagement.
• Stay current on Personify’s products, services, and messaging to effectively answer questions and position our solutions.
• Support the sales process by preparing leads for smooth handoffs and assisting with early-stage sales cycle tasks.
• Analyze and synthesize lead and prospect data from multiple sources to provide insights and recommendations to marketing and sales leadership.
• Develop a working knowledge of the end-to-end marketing and sales process to help identify opportunities for continual improvement.

What You Bring

• To thrive in this role, you should bring energy, discipline, and a customer-first mindset. We’re looking for someone who is eager to grow, can manage multiple priorities, and communicates with professionalism.
• Bachelor’s degree preferred.
• 1-2 years of inside sales, business development, or marketing experience preferred. Experience with cold calling is a plus.
• 1-2 years of experience using Salesforce CRM to manage leads, contacts, and opportunities.
• A professional phone presence and excellent verbal and written communication skills.
• Strong work ethic, personal accountability, and the ability to thrive in a fast-paced environment.
• Excellent time management skills and the ability to prioritize effectively.
• A desire for continuous learning and self-improvement.
• Strong critical thinking, active listening, and problem-solving skills.

Join the PersoniFam: A Career with Purpose

At Personify, our people are our greatest asset, and we're dedicated to fostering their growth and success. We offer competitive salaries, comprehensive benefits, and a culture that prioritizes work-life balance through our remote-first environment. Our commitment to support and empower our team members is unwavering, as we continually enhance our company culture.

• Engaging Remote-First Culture: Experience a dynamic company culture that embraces remote-first principles, offering opportunities for team offsites, gatherings at any of our four offices, and a variety of virtual events for both enjoyment and professional development. Our dedicated Culture Team ensures a vibrant mix of virtual and in-person activities to enhance team cohesion and opportunities to lean into our value of Service.
• Inclusive Employee Communities: Connect with our diverse Employee Resource Groups, including People of Color, Women's Network, and the supportive PersoniMoms community, promoting inclusivity and building strong bonds across our organization.
• Collaborative and Knowledge-Sharing Environment: Leverage our collaborative culture through company-wide Slack channels, fostering creativity, celebrating diversity, and sharing insights. Access ample resources for knowledge sharing via Confluence and our internal tools, enhancing teamwork and innovation.
• Comprehensive Career Development: Engage in our robust career development initiatives, including access to workshops led by career development and leadership professionals, transparent insights into career progression, internal training sessions, expert-led product demos, and ample resources for personalized development plans. Grow professionally with tailored programs designed to support your journey at Personify.
• Health & Wellness Initiatives: Recharge when you need with unlimited pre-approved PTO and 14 company holidays. Plus, benefit from company-wide Wellness Days and paid Volunteer Days, promoting both personal well-being and community impact. We provide a comprehensive [MA1] [CF2] [MA3] benefits package that protects our employees’ health and financial security – now and in the future.

Embracing Diversity

At Personify, we're dedicated to diversity and inclusion. We hire across the U.S., Canada, and Portugal to expand our talented team. Our proactive diversity recruitment strategy enhances representation at every company level.

We celebrate diverse backgrounds and perspectives, enriching our culture, operations, products, and relationships. We pride ourselves on supporting a diverse workforce and promoting a culture of action, accessibility, and support through employee resource groups and inclusive initiatives.

Join us to foster a workplace where diversity is recognized, celebrated, and embraced.

Apply now!

Recognized by BuiltIn Austin in its Best Places to Work Awards for three years in a row in 2019, 2020, and 2021, we spend our days creating a culture where people are comfortable being themselves, feel supported and heard, enjoy each other's company and have an opportunity to shine. 

Personify is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. Personify welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state/province, and local laws.

Job descriptions serve as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, Personify may have to revise, add to, or delete from your job duties per business needs. On occasion, we may need to revise job descriptions with or without advance notice to employees.

At Personify pay ranges are subject to change and assigned to a job based on country market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.