Associate Product Manager

Personify is seeking an Associate Product Manager (APM) to join our team to execute the Product Roadmap for MC Trade, a membership management software built for chambers, associations and organization-based memberships.. The Associate Product Manager will work closely with the cross-functional engineering team responsible for maintaining and growing the MC Trade product, prioritizing work for the engineers and reviewing and communicating product updates to the rest of the company.

Personify 

Embrace a rewarding remote-first career within an inclusive environment, offering an engaging and meaningful employee experience. At Personify, our vision is to be a lifelong technology partner that supports associations, nonprofits and event professionals at every step of their journey.
 
The Personify technology platform includes: 

• Association Management Software(ThreeSixty, MemberClicks, and WildApricot) 
• Event Management Software(A2Z Events and Registration Tech) 
• Member Engagement Software(CommUnity, Classroom, Job Board and MemberApp) 

Offices 

We have four offices located in Austin, Atlanta, Washington-Baltimore, and Toronto, accessible to all employees. As a remote-first company supported by over 300 talented individuals, we believe our work can be done wherever our people choose to live in the U.S. and Canada allowing us to make a greater impact.  

Your Impact  

• Work with customers (feedback and directly) to understand their problems and needs.
• Work with designers on solutions for problems prioritized in the roadmap
• Participating in Kanban team process methods, including planning, prioritizing, reporting, demos, and retrospectives
• Maintain a prioritized backlog that aligns with available Engineering capacity and maps to an overall solution roadmap
• Define feature requirements (i.e. via user stories) in collaboration with product leaders
• Work closely with Engineering to ensure solutions are ultimately delivered in a timely and cost-effective manner
• Work directly with product leaders to understand and support the Product Roadmap
• Support Customer Support, Sales, and Product Marketing in the development of feature descriptions and new release content

What You Bring 

•  Bachelor’s degree
•  3-5 years experience working directly with customers in a customer service, training, or technical role, preferably in the SaaS or Association/Non-profit industry
• Advanced general software skills, including use of multiple applications to manage daily tasks and a solid technical understanding of software operations
• Analytical, problem-solving, and decision-making skills
• Strong interpersonal verbal and written communication skills

Join the PersoniFam: A Career with Purpose 

At Personify, our people are our greatest asset, and we're dedicated to fostering their growth and success. We offer competitive salaries, comprehensive benefits, and a culture that prioritizes work-life balance through our remote-first environment. Our commitment to support and empower our team members is unwavering, as we continually enhance our company culture. 

• Engaging Remote-First Culture: Experience a dynamic company culture that embraces remote-first principles, offering opportunities for team offsites, gatherings at any of our four offices, and a variety of virtual events for both enjoyment and professional development. Our dedicated Culture Team ensures a vibrant mix of virtual and in-person activities to enhance team cohesion and opportunities to lean into our value of Service.  
• Inclusive Employee Communities: Connect with our diverse Employee Resource Groups, including People of Color, Women's Network, and the supportive PersoniMoms community, promoting inclusivity and building strong bonds across our organization. 
• Collaborative and Knowledge-Sharing Environment: Leverage our collaborative culture through company-wide Slack channels, fostering creativity, celebrating diversity, and sharing insights. Access ample resources for knowledge sharing via Confluence and our internal tools, enhancing teamwork and innovation. 
• Comprehensive Career Development: Engage in our robust career development initiatives, including access to workshops led by career development and leadership professionals, transparent insights into career progression, internal training sessions, expert-led product demos, and ample resources for personalized development plans. Grow professionally with tailored programs designed to support your journey at Personify. 
• Health & Wellness Initiatives: Recharge when you need with unlimited pre-approved PTO and 14 company holidays. Plus, benefit from company-wide Wellness Days and paid Volunteer Days, promoting both personal well-being and community impact. We provide a comprehensive benefits package that protects our employees' health and financial security – now and in the future. 

Embracing Diversity  

At Personify, we're dedicated to diversity and inclusion. We hire across the U.S., Canada, and Portugal to expand our talented team. Our proactive diversity recruitment strategy enhances representation at every company level. 

We celebrate diverse backgrounds and perspectives, enriching our culture, operations, products, and relationships. We pride ourselves on supporting a diverse workforce and promoting a culture of action, accessibility, and support through employee resource groups and inclusive initiatives. 

Join us to foster a workplace where diversity is recognized, celebrated and embraced. 

Apply now! 

Recognized by BuiltIn Austin in its Best Places to Work Awards for three years in a row in 2019, 2020, and 2021, we spend our days creating a culture where people are comfortable being themselves, feel supported and heard, enjoy each other's company and have an opportunity to shine.  

Personify is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. Personify welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. 

Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state/province, and local laws. 

Job descriptions serve as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, Personify may have to revise, add to, or delete from your job duties per business needs. On occasion, we may need to revise job descriptions with or without advance notice to employees.