Director, Revenue Operations

We are a profitable, ~$90M revenue SaaS company, well positioned for our next phase of accelerated growth. With a high-volume, digitally led go-to-market motion, we are investing in scaling our revenue engine with deeper automation, enhanced data insights, and the adoption of generative AI across our commercial stack. 

We are seeking a Director of Revenue Operations to architect, implement, and optimize the systems, processes, and insights that power our revenue growth. This leader will be accountable for bringing discipline, predictability, and leverage to our operating model, working at the intersection of Finance and Go-to-Market leadership. 

The mandate: infuse automation, AI-driven intelligence, and data rigor into how we operate – empowering the business to scale efficiently while maintaining a sharp focus on performance and profitability. 

Personify

Embrace a rewarding remote-first career within an inclusive environment, offering an engaging and meaningful employee experience. At Personify, our vision is to be a lifelong technology partner that supports associations, nonprofits and event professionals at every step of their journey.

The Personify technology platform includes:

• Association Management Software (ThreeSixty, MemberClicks, and WildApricot)
• Event Management Software (A2Z Events and Registration Tech)
• Member Engagement Software (CommUnity, Classroom, Job Board and MemberApp)

Offices

We have four offices located in Austin, Atlanta, Washington-Baltimore, and Toronto, accessible to all employees. As a remote-first company supported by over 300 talented individuals, we believe our work can be done wherever our people choose to live in the U.S. and Canada allowing us to make a greater impact.

Your Impact

As Director, Revenue Operations at Personify, you will play a crucial role in driving our business forward.

Here’s how you will make a significant impact:

• Revenue Architecture & Process Excellence 
• • Build and continuously refine the revenue operating system spanning sales, marketing, customer success, and finance integration. 
  • Drive rigor in pipeline management, forecasting, lead-to-revenue processes, and renewal/expansion motions. 
  • Ensure data flows seamlessly across functions to support unified decision-making. 
• Data, Insights, & Predictability 
• • Own revenue analytics and forecasting, providing executives and board-level stakeholders with actionable insights. 
  • Design dashboards and models that highlight leading indicators, risk, and growth opportunities. 
  • Champion data quality, governance, and integrity across all revenue systems. 
• Automation, AI, & Tooling 
• • Lead the roadmap for our commercial tech stack (CRM, marketing automation, CS platforms, analytics). 
  • Implement automation and generative AI use cases to drive productivity across GTM and Finance teams. 
  • Evaluate and integrate new tools that provide leverage, scalability, and sharper insights. 
• Cross-Functional Leadership 
• • Serve as a critical bridge between Finance and GTM leaders, aligning objectives, reporting, and execution. 
  • Partner with Sales, Marketing, Customer Success, and Product to ensure operational alignment. 
  • Build and lead a lean, high-impact RevOps team to scale the business. 

What You Bring

We are looking for the best of the best Revenue Operations professionals who possess the skills to excel in our dynamic environment.

• Proven track record in Revenue Operations, (across Sales and Marketing), ideally in a SaaS business of similar scale and complexity. 
• Demonstrated success operating in complex, high-volume software environments. 
• Deep knowledge of CRM, marketing automation, CS platforms, and data/analytics tools (i.e. SFDC, HubSpot, Marketo, Looker, PowerBI, etc.) 
• Strong background in forecasting, ROI modeling, and cross-functional alignment. 
• Curiosity-driven operator who thrives at the intersection of strategy, data, and execution. 
• Experience introducing automation, AI/GenAI, and advanced analytics to improve GTM efficiency. 
• Exceptional communicator with the ability to influence both Finance and GTM leadership. 

Join the PersoniFam: A Career with Purpose

At Personify, our people are our greatest asset, and we're dedicated to fostering their growth and success. We offer competitive salaries, comprehensive benefits, and a culture that prioritizes work-life balance through our remote-first environment. Our commitment to support and empower our team members is unwavering, as we continually enhance our company culture.

• Engaging Remote-First Culture: Experience a dynamic company culture that embraces remote-first principles, offering opportunities for team offsites, gatherings at any of our four offices, and a variety of virtual events for both enjoyment and professional development. Our dedicated Culture Team ensures a vibrant mix of virtual and in-person activities to enhance team cohesion and opportunities to lean into our value of Service.
• Inclusive Employee Communities: Connect with our diverse Employee Resource Groups, including People of Color, Women's Network, and the supportive PersoniMoms community, promoting inclusivity and building strong bonds across our organization.
• Collaborative and Knowledge-Sharing Environment: Leverage our collaborative culture through company-wide Slack channels, fostering creativity, celebrating diversity, and sharing insights. Access ample resources for knowledge sharing via Confluence and our internal tools, enhancing teamwork and innovation.
• Comprehensive Career Development: Engage in our robust career development initiatives, including access to workshops led by career development and leadership professionals, transparent insights into career progression, internal training sessions, expert-led product demos, and ample resources for personalized development plans. Grow professionally with tailored programs designed to support your journey at Personify.
• Health & Wellness Initiatives: Recharge when you need with unlimited pre-approved PTO and 14 company holidays. Plus, benefit from company-wide Wellness Days and paid Volunteer Days, promoting both personal well-being and community impact. We provide a comprehensive [MA1] [CF2] [MA3] benefits package that protects our employees’ health and financial security – now and in the future.

Embracing Diversity

At Personify, we're dedicated to diversity and inclusion. We hire across the U.S., Canada, and Portugal to expand our talented team. Our proactive diversity recruitment strategy enhances representation at every company level.

We celebrate diverse backgrounds and perspectives, enriching our culture, operations, products, and relationships. We pride ourselves on supporting a diverse workforce and promoting a culture of action, accessibility, and support through employee resource groups and inclusive initiatives.

Join us to foster a workplace where diversity is recognized, celebrated, and embraced.

Apply now!

Recognized by BuiltIn Austin in its Best Places to Work Awards for three years in a row in 2019, 2020, and 2021, we spend our days creating a culture where people are comfortable being themselves, feel supported and heard, enjoy each other's company and have an opportunity to shine. 

Personify is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. Personify welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state/province, and local laws.

Job descriptions serve as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, Personify may have to revise, add to, or delete from your job duties per business needs. On occasion, we may need to revise job descriptions with or without advance notice to employees.

At Personify pay ranges are subject to change and assigned to a job based on country market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.