Our Vision:  

PetScreening strives to be the global leader for pet screening and animal validation. We want to make the world more pet inclusive no matter where you live, work, play, or stay.

Our Mission:  

PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests. 

PetScreening™ is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals.

Our Culture:

PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC.  Our large office provides space for independent, team, and large group collaboration within several different types of work spaces.  Our casual office environment encourages our employees to bring their pets to work.  We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun.

Benefits Offered:

• Medical/Dental/Vision/HSA benefits offered after 30 days of employment.

• Company sponsored Life Insurance and Short Term Disability.

• Optional Life Insurance and Long Term Disability Plans.

• 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.  

• Paid time off accrual beginning first day of employment

• Paid holidays

• Optional remote work days

• Paid Family/Military/Bereavement leave

• Pet friendly office

About the role

• Work in tandem with our sales, support, and client operations teams to successfully launch and retain accounts.
• Build and strengthen client relationships to achieve long-term partnerships to increase software adoption and collect relevant feedback on their experience.
• Maintain accurate and detailed client records, keeping track of dashboard performance, meeting notes, upcoming events, and action items.
• Work with supervisor and other team members to ensure that client growth goals and KPIs are met.
• Develop a thorough understanding of our software platform, including products and services, to achieve the highest level of revenue and success for our clients.

What you'll do

• Successfully launch new accounts by ensuring that they are correctly configured, clients are trained, and tools are provided to optimize the software platform use on a daily basis.
• Manage new resources, acquisitions, account-personnel changes, and other updates or questions coming from properties day-to-day via email, phone, or virtual meeting.
• Communicate with clients at designated touch points to proactively share product updates, performance thus far, and tips on using the software to its fullest potential.
• Assist with or host Q&A sessions for existing clients on an as-needed basis to meet business demands.
• Attend trade shows and conferences with sales team members to promote PetScreening services to new and existing clients. 
• Quarterly onsite visits with current clients for growth and adoption opportunities. 
• Completing account evaluations of existing portfolio to determine compliance and compile strategies to meet PetScreening goals.

Qualifications

• Bachelor's Degree or 2-3 years of experience (minimum) in sales and/or client success.
• Experience with Microsoft and Google applications.
• Strong time management skills.
• Detail-oriented.
• Comfortable communicating with clients through various methods.
• Preferred: Experience with software startups and/or property management.
• Preferred: Experience with HubSpot or a similar CRM, Google Suite, Zoom, Slack, and other workflow tools.
• Preferred: 1-2 years of experience working with multiple accounts simultaneously.