About Petersen Automotive Museum

We are more than just an iconic museum, we’re a fast-paced, high-energy team driven by innovation, passion, and a deep love for car culture and storytelling. From world-class exhibitions to unforgettable events, we bring history, design, and horsepower to life every day. We work hard, we move fast, and we have a blast doing it, all while pushing the boundaries of what a museum can be. If you’re ready to shift into high gear with a crew that values creativity, integrity, and a good laugh along the way... you’ll fit right in.

About the role

Retail Associate responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. A retail associate should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a retail associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a retail associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

What you'll do

• Meeting and making a connection with customers, asking questions and listening to shoppers’ needs, then giving options and advice on meeting those needs
• Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, the Petersen, and the purchase
• Maintaining selling floor presentations, and restocking them as needed
• Learning the Petersen’s systems and procedures to enhance selling efficiencies and complete support duties
• Achieving personal sales goals
• Receiving and labeling inventory
• Develop product knowledge by reading current vendor tags and pamphlets and attending training in order to communicate it to the customer
• Be aware of current promotional events and sales
• Maintain good housekeeping standards
• Adhere to Loss Prevention and inventory control and compliance procedures
• Regular, dependable attendance, and punctuality

Qualifications

• Basic understanding of sales principles and customer service practices
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Solid computer skills
• Ability to work with minimal supervision
• Highly organized and able to store items efficiently
• Excellent verbal and written communication skills
• Proficiency in English
• Availability to work flexible shifts

Education and Experience:

Minimum Education (or substitute experience) required:

• High school diploma or equivalent is strongly preferred

Minimum Experience required:

• 1 year work experience as a Retail Sales Associate, Sales Representative, or similar position