Client Care Specialist at Petrelli Previtera – Be the Heart of the Client Experience
Are you a people person who thrives on creating positive client interactions, keeping things organized, and ensuring a seamless customer journey? Do you take pride in providing exceptional service and following through on tasks with care and precision? Petrelli Previtera is seeking a Client Care Specialist to be a front-facing advocate for our clients, supporting their journey from initial contact to case resolution with empathy and efficiency.

In this vital role, you’ll focus on client outreach, communication, and task execution to support an excellent overall client experience. You’ll serve as a key point of contact for clients, ensuring they feel heard, informed, and cared for every step of the way. This is a client-impacting role that requires exceptional organizational skills, consistent follow-through, and a deep commitment to service.

This is a full-time, in-person position based in our Rittenhouse Square office in Philadelphia.

Why This Role Matters:

As the Client Care Specialist, you’ll play a pivotal part in shaping each client’s experience with the firm. From welcome calls to check-ins and consultation follow-ups, you’ll ensure clients never feel lost or overlooked. By keeping communication flowing and client information meticulously organized, you’ll help reduce friction, build trust, and support the firm's mission to provide clarity and compassion through legal transitions.

What You’ll Do:

Client Communication & Outreach: Serve as a welcoming, supportive voice for clients. Make scheduled welcome calls, and check in on case status to ensure clients feel supported and engaged.

Task Execution: Take ownership of client care tasks, including documenting communication, logging outreach, and supporting follow-ups in coordination with the sales, intake, and legal teams.

Organization & Data Management: Maintain accurate client records in the CRM. Track touchpoints and ensure every client receives timely and appropriate communication throughout their journey.

Service-Focused Support: Respond to client inquiries and concerns with empathy and accuracy. Proactively identify opportunities to enhance the client experience through thoughtful communication and follow-through.

Team Collaboration: Work closely with client operations, intake, and legal teams to ensure a seamless client journey. Keep all stakeholders informed and aligned.

What We’re Looking For:

• Client-Facing Experience: 2+ years of experience in a client service, hospitality, administrative support, or customer care role with direct client interaction. Legal or professional services background a plus.
• Strong Communication Skills: Clear, compassionate, and confident verbal and written communication skills.
• Highly Organized & Detail-Oriented: Ability to manage multiple tasks, stay on top of follow-ups, and maintain accurate records without dropping the ball.
• CRM Fluency: Comfortable navigating and learning various CRM platforms; prior experience with legal or sales CRMs is a strong advantage.
  Empathy & Patience: A calming presence and a desire to help people during emotionally complex times.
• Local Availability: Ability and willingness to work in person from our Rittenhouse Square office.

Why Join Petrelli Previtera?

We offer a base salary of $50,000–$60,000, along with comprehensive benefits including health, dental, and vision insurance, paid time off (PTO), and a flexible holiday schedule. Petrelli Previtera has been recognized on the INC. 5000 list of fastest-growing companies in the U.S. and locally by the Philadelphia Business Journal. You’ll be part of a mission-driven team that values your contributions and supports your growth.

About Us:

Founded in 2017, Petrelli Previtera is committed to redefining the divorce experience by helping clients move from chaos to clarity, empowering them to live the life they desire. We pride ourselves on offering personalized, compassionate service and have earned recognition as one of the fastest-growing firms in the U.S. With a focus on client satisfaction and professional development, Petrelli Previtera provides an environment where talented professionals can thrive.