About PFF

PFF is a leading sports analytics company that transforms complex football data into powerful insights. Our exclusive player grades, advanced metrics, and tools fuel winning decisions for NFL and college teams, broadcasters, fantasy players, bettors, and fans alike.

The Customer Success Associate serves as the frontline representative for the department, ensuring customers have a seamless experience and receive value from the company's products and services.

Key Responsibilities

• Customer Onboarding: Guide customers through the onboarding process, ensuring they are set up for success.
• Account Management: Serve as the primary point of contact for assigned accounts, addressing day-to-day inquiries and concerns.
• Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and effectively.
• Customer Engagement: Provide regular updates, training, and resources to customers to maximize product utilization.
• Feedback Collection: Gather customer insights to inform product and service improvements.

Qualifications

• Strong understanding of football concepts.
• 1–3 years of experience in customer service or success roles.
• Proficiency in CRM tools (e.g., Salesforce, Zendesk).
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.