About PGLS

PGLS is a leading provider of comprehensive multilingual Translation, Interpretation, and Language Training solutions in over 200 languages and dialects. The intelligence unit provides a range of services, including social media analytics, vulnerability reports, risk assessments, and extensive OSINT analysis of current international events. Our mission is to deliver accurate and timely intelligence, enabling our clients to make informed decisions in a rapidly changing global landscape.

Job Responsibilities

• Evaluate interpreters' qualifications to ensure compliance with DOJ EOIR standards.
• Design and conduct oral and written assessments to determine interpreter suitability for assignments.
• Provide detailed performance feedback and prepare reports for management.
• Collaborate with training teams to enhance interpreters' skills based on evaluation results.
• Identify performance trends and recommend improvements for service quality.
• Maintain accurate records of evaluations, certifications, and performance metrics for compliance.
• Serve as a point of contact for interpreters regarding evaluation processes.
• Work with government representatives to ensure adherence to quality standards and address concerns.

Qualifications

• Bachelor's degree in Linguistics, Language Studies, Legal Studies, or a related field.
• Minimum of 3 years of experience as a court interpreter, interpreter evaluator, or quality control specialist, preferably in legal or government environments.
• Federal, state, or NAJIT certification in interpretation preferred.
• Proficiency in English and the target language, with demonstrated expertise in legal, criminal justice, and immigration terminology.
• Strong analytical skills with the ability to provide constructive feedback to interpreters.
• Familiarity with DOJ, EOIR, or other federal language service standards.
• Excellent written and verbal communication skills.
• Bilingual, preferably Spanish

Requirements

• Knowledge of EOIR procedures and DOJ language service protocols.
• Experience in quality assurance within language services.
• US citizenship or permanent residency.

Location: Nationwide