About PGLS

PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.

We are hiring a Product Analyst to support the development and evolution of our core technology platform — driving feature development, sprint execution, and user feedback loops to optimize usability and efficiency.

Position Summary

As a Product Analyst focused on Platform & Feature Development, you will serve as a vital bridge between the product, engineering, and user experience teams. You will help define product requirements, translate business needs into functional specs, and use data to inform development priorities. This is a hands-on, execution-heavy role ideal for someone who thrives in high-growth SaaS environments and wants to shape tools that serve both clients and interpreters.

Job Responsibilities:

• Collaborate with the Product Manager to define product epics, user stories, and acceptance criteria
• Conduct internal stakeholder interviews and gather user feedback to inform product improvements
• Create workflow diagrams, requirement documentation, and technical specifications
• Support backlog grooming, prioritization, and sprint planning processes
• Analyse platform usage data, user behaviour, and session feedback to recommend enhancements
• Partner with QA to validate releases and ensure functionality matches requirements
• Maintain product documentation, changelogs, and known issue logs

Requirements:

• 4–7 years of experience as a Product Analyst, Business Analyst, or Technical BA in a SaaS or B2B tech environment
• Strong working knowledge of Agile/Scrum methodologies, Jira, Confluence, and Figma
• Experience writing structured product documentation and user flows
• Basic data analysis skills using tools like Amplitude, Mixpanel, or Looker
• Strong communication and stakeholder management skills

Benefits 

PGLS has a wide variety of benefits, including health, pension, and a flexible work schedule. 

Location

Onsite