About Phase2

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team. 

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what’s next in their digital slandscape.

And it all begins with finding the right people who align with our values and passion for impact.

About the Role

Phase2 is seeking a Senior Project Manager to own our most complex, high-impact engagements and lead delivery with confidence, clarity, and strong judgment. Senior Project Managers are accountable not only for execution, but for how engagements are structured, guided, and experienced by clients and teams.

Senior Project Managers bring order to ambiguity, design effective engagement approaches, and lead teams and clients through challenging decisions related to scope, timelines, budgets, and priorities. They operate as trusted delivery and client experience leaders—maintaining engagement stability, elevating outcomes, and setting a strong example of ownership and presence.

This position reports to: VP, Project Management

Compensation: Base annual salary of $125,000 - $155,000

What You’ll Do

• Engagement Ownership and Execution: Lead complex, multi-workstream projects end-to-end across one or more accounts, owning engagement direction and aligning delivery with client goals and expected outcomes. Proactively identify risks, dependencies, and tradeoffs, intervening early to keep engagements stable and on track.
• Client Leadership and Advocacy: Lead day-to-day client relationships with confidence and clarity. Guide conversations, set expectations, present progress and recommendations, and help clients navigate decisions and tradeoffs while maintaining trust, momentum, and a constant eye towards outcomes.
• Creative Engagement Design and Problem Solving: Design practical and flexible engagement approaches that balance client objectives with delivery realities across scope, budget, timeline, and resourcing constraints. Apply a solution-oriented mindset to complex challenges without compromising outcomes.
• Cross-Functional Leadership: Direct cross-disciplinary teams by establishing clear roles, workflows, communication patterns, and accountability. Mentor and coach Project Managers and delivery team members, strengthening delivery leadership and growth across engagements.
• Organizational Insight and Improvement: Spot patterns and recurring challenges across engagements and take ownership of socializing insights, proposing improved delivery approaches, and influencing how teams work more effectively across the organization.
• Strategic Decision-Making: Make informed decisions on resource allocation, prioritization, and tradeoffs. Balance delivery quality, team health, and client outcomes while protecting engagement momentum.
• Financial and Operational Stewardship: Own engagement financials, including scope management, forecasting, staffing, and margin performance. Ensure operational excellence across staffing, contracts, invoicing, reporting, and governance processes.
• AI-Enabled Delivery Leadership: Embed AI into engagement workflows as a standard practice. Use AI to support planning, analysis, communication, and decision-making, and set expectations for responsible, effective team usage.

What You’ll Need

• Significant experience leading complex digital projects or programs in a digital agency or consultancy environment.
• Proven success owning scope, budgets, resourcing, risks, and cross-functional delivery across multiple workstreams.
• Strong judgment navigating ambiguity, evolving priorities, and delivery tradeoffs.
• Proven executive presence, with the ability to lead C-suite and senior stakeholder discussions confidently—commanding the room, shaping decisions, and driving alignment in high-stakes conversations.
• Deep understanding of digital platforms, product development lifecycles, analytics, AI, and emerging technologies.
• Demonstrated ability to integrate AI into daily workflows and guide teams in its effective use.
• Experience mentoring others and elevating delivery standards beyond individual projects.

What Success Looks Like

• Clients feel confident, supported, and energized by the clarity and momentum of the engagement.
• Teams operate with alignment, focus, and a clear understanding of priorities and expectations.
• Engagements remain predictable, well-structured, and adaptable as conditions change.
• Risks and issues are identified early and resolved decisively.
• Delivery quality, client trust, and financial performance are sustained together.
• The Senior Project Manager is viewed as ready for broader engagement or portfolio ownership.

What You’ll Get

• The chance to make a real impact, helping millions of people per year.
• To work from wherever you thrive best. We’re a remote-first team built on trust, flexibility, and outcomes.
• A competitive compensation package that considers various factors.
• A comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, and supplemental insurance.
• Our fun and interactive wellness program offers rewards for participation.
• A 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days.
• You’ll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year. Vacation and personal time increase with your tenure, recognizing your continued contributions.
• Up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure. This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave.
• Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation.
• A $500 stipend to personalize and equip your home workspace for success.

What the Environment Looks Like

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel, sometimes frequent, is expected.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information. 
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize. 
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Equal Employment Opportunity (EEO)
Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.