Operations Manager

About Allegiance Flag Supply, LLC

Department: Operations
Reports To: Senior Director of Operations

Location: Charleston, SC
Employment Type: Full-Time

About Allegiance Flag Supply

At Allegiance Flag Supply, we take pride in manufacturing high-quality American flags right here in the United States. Our commitment to American craftsmanship, exceptional quality, and operational excellence is driven by the people behind our products.

We're a growing American manufacturing company that values initiative, accountability, collaboration, and a willingness to challenge the status quo.

As we continue to scale, we're looking for an Operations Manager who is energized by challenges, confident in their decisions, and motivated by the opportunity to make a meaningful impact.

**Please Note

Only applicants who complete the Culture Index survey will be considered for this position.

You can find the assessment below:

https://go.cultureindex.com/p/vm3IovXLz6LhatjKU131

Applications submitted without completing the survey will not be reviewed.

The Opportunity

Are you the kind of leader who sees a problem and immediately starts thinking about how to solve it?

Do you thrive in fast-paced environments where priorities shift, challenges arise, and you're trusted to make decisions?

Are you energized by leading people, improving processes, and turning operational challenges into opportunities?

If so, this may be the opportunity for you.

We're looking for a confident, action-oriented Operations Manager who can take ownership of our daily manufacturing operations, lead through challenges, and drive measurable results.

This isn't a role for someone who prefers to wait for direction or simply maintain existing processes. We need someone who is comfortable taking initiative, making informed decisions, challenging inefficiencies, and finding practical solutions.

You'll have the opportunity to lead department supervisors, influence operational strategy, and make meaningful improvements to how our business operates.

We're looking for someone who can see the big picture without losing sight of the people and processes that make it all happen.

The right person will bring energy, confidence, sound judgment, and a strong sense of ownership to everything they do.

What You'll Do

Lead Operations & Own Results

• Take ownership of daily manufacturing and warehouse operations across weekday and weekend shifts.
• Make timely, informed decisions to keep production moving and resolve operational challenges.
• Anticipate obstacles, identify solutions, and take action before small problems become larger disruptions.
• Balance competing priorities while maintaining accountability for production, quality, safety, and delivery expectations.
• Coordinate labor, equipment, materials, and production schedules to maximize efficiency.
• Evaluate operational challenges from multiple perspectives and determine practical courses of action.
• Take responsibility for decisions, outcomes, and necessary course corrections.
• Maintain a visible, engaged presence on the production floor.

Solve Problems & Drive Continuous Improvement

• Challenge inefficient processes and identify opportunities to improve how work gets done.
• Analyze production trends, labor utilization, downtime, waste, and operational costs to identify opportunities for improvement.
• Develop and implement solutions that improve productivity, consistency, and scalability.
• Approach complex operational challenges with curiosity, urgency, and a solutions-oriented mindset.
• Evaluate alternatives, make decisions, and adjust quickly when circumstances change.
• Partner with supervisors and employees to identify opportunities for improvement.
• Use data, operational experience, and sound judgment to balance immediate needs with long-term business goals.
• Monitor labor efficiency and cost per flag while maintaining quality and safety standards.

Lead, Influence & Develop People

• Lead and develop department supervisors, empowering them to make decisions, solve problems, and take ownership of their teams.
• Build strong working relationships with employees at all levels of the organization.
• Communicate expectations confidently, clearly, and persuasively.
• Create an environment where employees feel comfortable sharing ideas, identifying challenges, and contributing solutions.
• Address performance and behavioral concerns directly, fairly, and consistently.
• Provide meaningful coaching, constructive feedback, and recognition.
• Delegate effectively while maintaining accountability for results and follow-through.
• Encourage collaboration across departments and shifts.
• Partner with Human Resources to support employee development, accountability, and a positive workplace culture.

Drive Performance & Business Results

• Monitor operational KPIs, including production output, labor efficiency, quality, waste, downtime, and operational costs.
• Evaluate staffing and production capacity to ensure resources align with business demand.
• Identify opportunities to improve productivity and reduce operational expenses.
• Translate operational challenges into actionable improvement plans.
• Communicate performance trends, challenges, and recommendations to senior leadership.
• Establish clear expectations and hold teams accountable for achieving results.
• Ensure improvements are implemented effectively and sustained over time.

Collaborate & Influence Across the Organization

• Work closely with the Senior Director of Operations to execute operational priorities and support company growth.
• Partner with Inventory, Fulfillment, Human Resources, and other departments to resolve challenges and improve workflows.
• Present ideas, recommendations, and solutions with confidence.
• Encourage productive discussions and consider alternative perspectives.
• Build alignment around operational priorities and improvement initiatives.
• Lead through changing demands while maintaining effective communication and collaboration.

What Success Looks Like

Success in this role isn't measured simply by keeping production running.

It's measured by your ability to identify opportunities, make decisions, develop people, and deliver results.

You'll know you're successful when:

• Problems are solved proactively. You anticipate challenges and take action rather than waiting for direction.
• Production performance improves. Teams consistently achieve quality, productivity, and delivery expectations.
• Supervisors become stronger leaders. They demonstrate greater confidence, accountability, and independence.
• Operational efficiency increases. Labor, materials, and equipment are utilized effectively to control costs and reduce waste.
• Decisions drive progress. You're comfortable evaluating options, taking action, and accepting responsibility for outcomes.
• Processes continue to improve. You identify opportunities to eliminate inefficiencies and implement sustainable solutions.
• Teams work collaboratively. Employees understand expectations, communicate effectively, and contribute to shared goals.
• Execution matches initiative. Improvements are not only identified but implemented, measured, and sustained.

What We're Looking For

Required Qualifications

• 5+ years of experience in manufacturing operations, production management, warehouse operations, or a related field.
• Demonstrated experience leading supervisors, managing teams, and overseeing daily operations.
• Strong understanding of production planning, labor management, quality control, and operational efficiency.
• Experience managing labor costs, evaluating production capacity, and optimizing staffing based on business demand.
• Experience using KPIs and operational data to guide decisions and improve performance.
• Demonstrated ability to solve complex problems and implement operational improvements.
• Strong communication, leadership, and decision-making skills.
• Ability to manage multiple competing priorities in a dynamic manufacturing environment.
• Experience coaching teams, establishing accountability, and managing employee performance.
• Proficiency in Microsoft Office, particularly Excel, and familiarity with manufacturing or warehouse management systems.

The Kind of Leader Who Will Thrive Here

You're decisive. You don't need every detail to make progress. You evaluate available information, consider the risks, and make sound decisions.

You're a natural problem solver. Challenges energize you. You enjoy evaluating options, finding solutions, and improving outcomes.

You take ownership. You're comfortable making decisions and accepting responsibility for the results, even when things don't go according to plan.

You're energized by variety. You enjoy an environment where no two days look exactly alike and where priorities can change quickly.

You're confident and influential. You communicate ideas clearly, build relationships, and bring people together around shared objectives.

You're comfortable challenging the status quo. You respect established standards but aren't afraid to question inefficient processes or recommend a better approach.

You think strategically and act practically. You can see the bigger picture while understanding what needs to happen on the production floor to achieve results.

You empower others. You recognize that effective leadership isn't about doing everything yourself. You develop capable supervisors, delegate responsibilities, and maintain accountability.

You thrive under pressure. You remain focused, adaptable, and solutions-oriented when faced with competing demands.

You know when to collaborate. You have strong convictions and confidence in your ideas, but you value input from others and recognize that the best solutions often come through teamwork.

You balance urgency with judgment. You move quickly without compromising employee safety, product quality, or organizational standards.

Why Join Allegiance?

At Allegiance Flag Supply, you'll have the opportunity to make a meaningful impact on a growing American manufacturing business.

You'll work alongside a dedicated team that takes pride in producing exceptional products while helping shape the processes, systems, and operational strategies that support our future.

This role offers the opportunity to:

• Take ownership of meaningful operational challenges.
• Influence how our manufacturing operations evolve.
• Lead and develop talented teams.
• Drive measurable improvements.
• Bring forward new ideas and implement practical solutions.
• Work in an environment where initiative, accountability, and results matter.

If you're a confident, action-oriented operations leader who enjoys solving problems, developing people, and making things happen, we'd love to hear from you.