Account Executive

Who We Are:

Customer experience is the key to growth, but other customer experience management platforms ignore that customer-facing teams often hold that key. They’re the people who can take feedback from customers and take immediate action to create change.

At AskNicely, we believe great experiences start with clarity and recognition. That’s why we built a platform focused on uncovering powerful insights, taking action, and motivating teams to deliver their best.

Trusted by over 1,000 service businesses and backed by top investors, AskNicely is on a mission to grow people-powered businesses everywhere.

AskNicely is an AI-powered customer experience platform built for multi-location service businesses.  It captures real-time customer sentiment and proactively turns that into actions that grow reputation and attracts and retains customers.

What differentiates AskNicely?

• Real-time, actionable insights through AI
• • Instantly analyzes customer sentiment (surveys, reviews and more) to provide actionable insights to all levels of the organization.
  • Identify issues and fix them immediately. Instantaneously reward positive behavior.
• Built for multi-location, service businesses, not data analysts
• • Real-time, actionable insights for everyone:  from the head office to the branch to the individual customer-facing employees.
  • Manage customer feedback and reviews to reduce churn, improve reviews and grow referrals.
• Designed to deliver growth through exceptional customer experiences
• • Insights and action from AI. An unparalleled customer success team to help you drive culture change.
  • More than spreadsheets and reports - actions to improve customer experience and drive culture change at the point of service delivery.

Benefits

• Free optional health insurance through Southern Cross
• Accrue up to 4 weeks annual leave  - plus an 5 extra "Nice Days" per year
• Flexible, remote work environment 
• 8 Weeks Paid Parental Leave
• Yearly Learning and Development reimbursement stipend

Cultural Pillars

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).

Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:

• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.

What You'll Do

We are looking for a relentless, results-oriented Account Executive with a pure hunter mentality. At this stage of our growth, we need builders: sales professionals who do not wait for inbound leads to hit their inbox. You will be on the front lines of our revenue engine, breaking into net-new mid-market and enterprise accounts, navigating complex stakeholder environments, and driving deals from initial cold outreach to closed-won. If you thrive in a fast-paced, high-velocity SaaS environment and love the thrill of the chase, AskNicely wants to win with you.

• Aggressive Outbounding: Take absolute ownership of your territory by executing highly targeted, multi-channel account-based sales strategies (cold calling, email, social selling) to break into target accounts.
• Full-Cycle Execution: Manage the entire sales cycle—from self-sourcing the initial meeting and running deep-dive discovery, to delivering tailored product demos, navigating procurement, and negotiating complex commercial terms.
• Pipeline Generation: Generate 50%+ of your own pipeline. You will partner with our SDR and Marketing teams, but you are ultimately responsible for ensuring your funnel is full.
• Executive Engagement: Build consensus and sell directly to C-suite and VP-level decision-makers (CXOs, VP of Operations, VP of Customer Success) by demonstrating deep business acumen and ROI.
• CRM Excellence: Maintain meticulous forecasting and detailed account records in our CRM to ensure predictable revenue tracking.

Who You Are

• Experience: 4+ years of quota-carrying B2B SaaS sales experience, specifically targeting mid-market and enterprise accounts.
• The Hunter DNA: You have a documented, proven track record of consistently exceeding quotas driven largely by outbound, self-sourced pipeline. You are resilient, autonomous, and embrace rejection as a step toward a win.
• Sales Methodology: Formal training and practical experience leveraging established sales methodologies (e.g., MEDDPICC, Challenger, Command of the Message) to drive predictable deal execution.
• Adaptability: You operate effectively in the grey. As a growing SaaS company, our processes evolve rapidly; you must be comfortable pivoting and helping to build the playbook, not just following it.
• Business Acumen: You possess exceptional active listening skills, ask provocative questions, and can effortlessly tie technical software capabilities to high-level strategic business objectives.

Studies have shown that, while men will typically apply to a role when they have 60% of listed qualifications, women and marginalized communities tend to only apply when they meet 100% of the listed qualifications. Upholding marginalized communities is central to our core at AskNicely, so we encourage you to apply, even if you don't meet 100% of listed criteria.