About Branch

Branch is shaking up the $46B office products industry to create the best work experience for the 21st century: easy, affordable and adaptable so you can sit down (or stand) and get to work.

Most people spend eight hours a day at their workspace. Our mission is creating accessible and inspiring products to help people and teams feel their best at work, wherever that happens.

We're based in NYC and Toronto, and backed by the investors behind Quip, Caraway, Eight Sleep and Peloton. Our culture combines strategic clarity with scrappy execution; we think and plan rigorously but ship fast and have fun doing it. We're looking for entrepreneurial teammates who do the same.

About the Role

As a seasonal part-time Retail Brand Ambassador at Branch, you'll play a key role in supporting our very first retail store in the Jackson Square neighborhood of San Francisco. This position is perfect for someone who enjoys customer interaction and wants to represent one of the fastest growing furniture brands in the country. 

In this role, you'll help create positive customer experiences and contribute to the store's daily operations. You'll work alongside the management team to understand and promote Branch's vision while assisting in meeting store goals. As a Retail Brand Ambassador, you'll represent Branch during your shifts, embodying our brand values and helping customers find solutions that meet their needs. You'll work collaboratively with other team members in a supportive environment, focusing on providing excellent service and supporting sales efforts while developing your retail skills.

The projected start date is September 2026 and the projected end date for this seasonal role is January 2027.

Position Qualifications (You Have):

• Minimum Age: Must be at least 18 years old to align with company standards.
• Experience: A background in retail, hospitality or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
• Product Expertise: Develop and maintain expert-level understanding of our products and processes including our tools and systems.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence. Minimum 10 to 15 hours per week required.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 30 pounds to meet business demands and deliver an elevated customer experience.

Interpersonal Skills (What You'll Do): 

• Customer-Centric: Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic, developing environment, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

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Key Performance Indicators: 

• Sales Performance: Drive results by focusing on conversion rates (CRV), Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

Branch is proud to be an equal opportunity employer that celebrates individuality and uniqueness. We firmly believe that diverse perspectives, backgrounds, and experiences fuel innovation and creativity, ultimately making us a stronger and more effective team.

Our goal is to create a nurturing environment where all individuals are respected, appreciated, and empowered to achieve their utmost potential while being their true authentic self.

Branch is committed to providing reasonable accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact people@branchfurniture.com.