Solutions Consultant - EU, Middle East, Africa

About Bridger Photonics, Inc.

Bridger Photonics, Inc. creates and deploys innovative LiDAR sensors for the Oil & Gas and Industrial Manufacturing industries. Our airborne LiDAR sensors are transforming the way the Oil & Gas industry discovers and manages natural gas (methane) leaks. This opportunity is resulting in significant and rapid growth for our company.

About the role

To assist in our growth, we seek an outstanding and motivated Solutions Consultant. The successful candidate will work as a member of Bridger’s Sales and Solution Consulting team, partnering closely with Sales to focus on supporting our pre-sales technical sales efforts, technical solutioning and value realization throughout the full customer journey. This role will be responsible for understanding our customers' unique operational and technical challenges and guiding them through the implementation of our methane detection and measurement solutions. Additionally, the Solutions Consultant will serve as a crucial liaison between customers and our Product Development and Marketing teams, ensuring that client feedback shapes both our future products and marketing messaging needs.

What you'll do

• Client Consultation:
• • Work closely with oil & gas clients across production, midstream, and distribution sectors to understand their methane detection and monitoring needs.
  • Conduct in-depth needs assessments and provide recommendations on Bridger Photonics' solutions tailored to customer operations.
  • Conduct Bridger product demo’s and drive solution capability discussions. 
  • Assist in the design and implementation of proposals and pricing configurations to meet customer needs and sustainability goals.
  • Plan and lead discovery workshops with new and existing customers to uncover operational challenges, map system architectures, identify key stakeholders, and new uncover opportunities.
• Technical Expertise:
• • Provide technical demonstrations of Bridger Photonics’ laser-based gas detection technology and software.
  • Offer guidance on integrating our solutions into prospect and customer existing systems and operations, drawing on Bridger’s reference architectures and enterprise integration pathways.
  • Stay informed on industry trends, regulatory developments, and advancements in leak detection technologies.
  • Develop and maintain relationships with prospect and customer technical stakeholders.
  • Become a trusted advisor to the technical teams with our targeted prospect base.
• Product Liaison:
• • Act as the primary conduit between the Product Organization and clients, ensuring customer feedback, technical requirements, and operational challenges are clearly communicated to product management and engineering teams.
  • Collaborate with the product team to influence the product roadmap based on customer insights and market demands.
  • Facilitate continuous feedback loops between customers and internal teams, ensuring that any evolving client needs are reflected in future product releases or updates.
  • Assist in testing and evaluating product updates to ensure they meet the specific needs for production, midstream, and distribution sectors before deployment.
  • Support new product and feature launches by helping enable the team and driving customer adoption.
• Sales Support:

o   Collaborate with the sales team to generate leads, identify new business opportunities, and expand market share.

o   Support the creation of customized proposals and presentations that address client-specific operational challenges.

o   Support program scoping, pricing evaluations, and RFP responses in partnership with the sales team.

o   Partner with the Business Development representative to ingest, manage, develop, and deliver tender responses (RFQs and RFPs), including the commercial elements of proposals such as pricing, terms, and compliance requirements.

o   Attend industry conferences and trade shows to showcase Bridger Photonics’ solutions.

• Customer Success:

o   Provide ongoing post-sales support to ensure customer satisfaction, long-term adoption, and return on investment.

o   Monitor solution performance and deliver performance reports and analyses to clients.

o   Carry the solution forward after the sale by leading value assessments that demonstrate return on investment and strengthen the case for renewal.

o   Identify expansion opportunities with existing customers, such as increased survey frequency, broader asset coverage, compliance program design, and new products.

• Marketing and Voice of the Customer:
• • Advocate for the customer by representing their needs and challenges to the Marketing team.
  • Collaborate with marketing to refine value propositions and messaging based on direct customer feedback.
  • Share customer success stories and use cases with the marketing team to support the development of compelling marketing materials, white papers, and case studies.
  • Ensure that the voice of the customer informs all outward-facing content, enhancing the relevance and effectiveness of our marketing campaigns.
  • Provide input for competitive analysis and positioning by bringing customer pain points and industry trends to light.
  • Be part of the delivery team for webinars.
• Project Management:
• • Be involved in the deployment and ongoing support of Bridger Photonics’ solutions, ensuring smooth implementation and proper handoff from the sales process.
  • Coordinate with internal technical, sales, and product development teams to deliver a seamless customer experience.
  • Act as a liaison between the customer and the engineering teams to ensure product configurations meet customer requirements.
  • Contribute to repeatable playbooks, templates, and handoff standards that help the team deliver consistently across accounts.
  • Participate in executive business reviews and customer workshops where solution depth is needed.

Qualifications

• Minimum of 10 years of experience in a technical consulting or solutions-oriented role within the Oil & Gas industry.
• Proven track record of delivering technical solutions in gas detection, emissions control, or related fields.
• Experience working with production, midstream, and distribution companies is a strong plus.

Skills:

• • Strong understanding of methane detection and leak monitoring technologies.
  • Excellent problem-solving and critical thinking skills to develop client-specific solutions.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and presentation skills, both verbal and written.
  • Ability to translate complex technical concepts into easy-to-understand solutions for clients.
  • Experience working cross-functionally with product, sales, marketing, and engineering teams.

Travel:

• • Willingness to travel (up to 30%) to client sites and industry events as needed.

Preferred Qualifications

• Bachelor’s degree in Engineering, Environmental Science, or a related technical field. Advanced degree is a plus.