About the Role

This role sits at the intersection of Marketing and Client Experience, supporting both the day-to-day execution of social media and the client experience in-store, through phone, email and online inquiries. This role is in person 5 days a week (728-736 Granville Street, Vancouver, BC)

The client care team is at the center of the 100 Ways client experience and ensures every client feels valued, supported and confident in their purchase and ongoing relationship with 100 Ways.Understanding how clients engage with our pieces, what draws their attention, and the questions they ask makes for a better brand.

This role is designed to connect those insights directly to what we create and share on our marketing channels. You will play a key role in maintaining our social presence, creating content, engaging with our community, and ensuring a seamless connection between our digital channels and in-person experience.

We're intentionally looking for someone who is excited by both sides of the role. If you're only interested in marketing or only interested in retail, this likely isn't the right fit. But if you love the idea of combining creativity with genuine human connection, we'd love to hear from you.

This role works alongside our Social & Content Specialist and other marketing team members to ensure organic content aligns with broader brand campaigns.

What You’ll Do

Marketing (3 Days/week)

Social Posting and Content

• Execute day-to-day social media across Instagram, TikTok, and occasionally Pinterest
• Capture and create content (photo + video), including product features, behind-the-scenes, and short-form video
• Edit and prepare content using tools such as Edits, CapCut, Canva, or similar
• Publish content, including captions, tagging, and scheduling
• Monitor and respond to DMs, comments, and social inquiries in a timely and brand-aligned manner
• Proactively suggest content ideas, trends, and opportunities based on what you’re seeing online and in-store
• Support implementation of social automations (DM flows, comment triggers, etc.) in collaboration with marketing
• Maintain content organization and asset library
• Capture relevant content opportunities from showroom interactions when appropriate

Community Engagement

• Own day-to-day social media engagement including responding to comments and direct messages in a timely and brand-aligned manner.
• Design, implement, and refine engagement automations (DM flows, comment triggers, and similar tools) to grow social engagement
• Proactively identify opportunities to convert social engagement into appointments and sales
• Build relationships with relevant creators, accounts, and community conversations to strengthen brand presence and visibility
• Monitor engagement trends and flag opportunities or issues to leadership

Client Experience and Service (2 Days/week)

• Welcome and assist clients in the showroom, by phone, and digitally in a warm, professional, and knowledgeable manner
• Support client inquiries related to products, orders, repairs, and services
• Assist with appointments, follow-ups, and day-to-day client communication
• Support order coordination, including pickups, shipping, and basic processing (returns, exchanges, etc.)
• Maintain accurate client records and order notes to ensure a seamless experience through Shopify platform
• Help ensure the showroom and client areas are clean, well-presented and aligned with brand standards
• Represent 100 Ways with professionalism and uphold brand standards

What You Bring

• Genuine excitement for both content creation and in-person client experience
• 1–2 years of experience in marketing, social media or content creation
• Previous experience in retail, e-commerce, or customer service preferred
• Proficiency with Shopify, Google Workspace, and social media platforms
• Comfortable shooting and editing content (iPhone and/or basic camera equipment)
• Strong communication skills, both written and verbal
• Organized, with attention to detail and the ability to manage multiple priorities
• Strong responsiveness and comfort engaging with customers online and in person
• A proactive mindset, you naturally look for what could be created, improved, or tested
• Passion for jewelry, design, or luxury goods is an asset.

What Success Looks Like

• Consistent, on-brand content going live each day
• Timely and growing engagement with our online community
• Engagement automations that measurably support DM and comment response times
• A steady flow of content ideas and improvements, informed by showroom insight and social content
• Clients consistently feel cared for, informed, and confident
• Orders and requests are handled accurately and on time
• Issues are resolved smoothly and professionally
• The sales team and leadership can rely on Client Care for operational excellence and communication
• The client experience at 100 Ways feels seamless, polished, and personal

What We Offer

• $23-$25/hour + performance-based customer service bonuses
• Comprehensive medical and dental benefits
• Company RRSP matching program.
• 2 Weeks Vacation
• Paid, hands-on training in a unique and growing industry
• A supportive, team-oriented environment where your growth matters

Schedule

• Full-time, 8-hour shifts
• Day shifts including Weekdays and Weekends. Weekends are expected.

Why Join 100 Ways?

Join a team that's passionate about giving exceptional jewellery a second life while creating memorable experiences for every client. At 100 Ways, you'll work alongside a supportive and collaborative team, gain hands-on experience in the jewellery industry, and play a meaningful role in a growing company committed to sustainability, craftsmanship, and innovation.

Additional Information

Vacancy Status

This posting is for a new vacancy

Equal Opportunity Employer

We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation.

Accessibility & Accommodation

We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs.

Privacy

Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.

About 100 Ways

100 Ways is a Canadian company dedicated to giving exceptional pre-loved, vintage, antique, and estate jewellery a second life. Built on the belief that luxury and sustainability can go hand in hand, we help clients discover unique pieces with history, character, and lasting value. Our mission is to maximize access to fine jewellery while minimizing environmental impact through thoughtful sourcing, ethical practices, and a commitment to a more circular future.

At 100 Ways, we combine expertise, authenticity, and exceptional customer service to create meaningful experiences and lasting relationships. We're looking for passionate, driven individuals who share our values and are excited to help shape the future of sustainable luxury.